Roadside Assistance

INFINITI ROADSIDE ASSISTANCE

Journey Confidently

INFINITI Roadside Assistance is always standing by to lend a hand – but our service doesn't end there. From light duty services all the way to vehicle winching and towing, we ensure our drivers (and their passengers) are well looked after as they travel the Infinite Road. ²

Towing

If your vehicle is disabled due to the mechanical failure of a covered component, you will be reimbursed up to $100 for towing to the nearest INFINITI Retailer or qualified repair facility.³

Flat Tire Change

If you find yourself on the road with a flat tire, INFINITI Roadside Assistance can send out a service provider to help swap it out for any INFINITI vehicle equipped with a spare.²

Vehicle Winching

Should your INFINITI get stuck in the mud or snow, INFINITI Roadside Assistance can help dispatch a trusted service partner to get you back on the road.²

Lockout Service

If you happen to lock your keys in your car, INFINITI Roadside Assistance can help sent out a service provider to unlock your INFINITI and get you back on your way.²

Jumpstart Assistance

Stuck with a dead battery? INFINITI Roadside Assistance can give you a boost to help get you back on the road.²

Emergency Fuel Delivery

Should your INFINITI run out of fuel, INFINITI Roadside Assistance can help deliver emergency gasoline so that you can proceed to the nearest service station.²

Collision Towing

In the event of a collision, INFINITI Roadside Assistance can help have your INFINITI towed to the nearest Certified INFINITI Collision Center – regardless of the age of your vehicle.²

Trip Interruption Benefits

In the unlikely event you require assistance more than 100 miles from home, INFINITI will be happy to help keep your trip moving forward by reimbursing costs for food, lodging, and transportation up to $900. ²

INFINITI ROADSIDE ASSISTANCE FAQS

Common Questions

There's a lot to know about owning a modern luxury vehicle. Here are some answers to the questions we hear most.

1. Roadside Assistance/Trip Interruption available for 48 months from the date the vehicle is delivered to the first retail buyer or otherwise put into use, whichever is earlier, without regard to mileage.

2. Feature availability is dependent on vehicle model, trim level, packaging and options. Trial included with vehicle purchase. Consumer activation of INFINITI InTouch Services package required. Compatible connected device and wireless network may be required. Refer to connected device’s owner’s manual for details. Late availability for some features.

   Driving is serious business and requires your full attention. Only use features and connected devices when safe and legal to do so. Some features, including automatic crash notification and SOS, are dependent upon the telematics device being in operative condition, its ability to connect to a wireless network, compatible wireless network availability, navigation map data and GPS satellite signal receptions, the absence of which can limit or prevent the ability to reach Customer Care or receive support. GPS mapping may not be detailed in all areas or reflect current road status. Never program GPS while driving. Only use Remote Engine Start and Remote Horn features in accordance with any laws, rules or ordinances in effect in your vehicle’s location.

   Some services and features are provided by and dependent on third party service providers and not INFINITI. Should such service providers terminate or restrict service or features, service or features may be suspended or terminated without notice or with no liability to INFINITI or its partners or agents. Services and features may require compatible cellular network provided by independent companies not within INFINITI or its partners’ or agents’ control. Cellular network signal strength may vary and may not be available in all areas or at all times. Services and features may not function if cellular network is unavailable, restricted, or terminated. INFINITI and its partners or agents are not responsible for associated costs or other third-party changes that may be required for continued operation due to cellular network unavailability, restriction, or termination (including equipment replacements/upgrades, if available, or roaming charges on alternative networks). Technology is evolving, and changes by independent companies are not within INFINITI’s or its partners’ or agents’ control.

   Enrollment, owner consent, personal identification number (PIN), and subscription agreement may be required to receive full suite of features and services. Trial periods (if applicable) begin on the date of vehicle purchase or lease of a new INFINITI. Trial periods and feature availability may be subject to change at any time and may be subject to early termination without notice. Required subscriptions may be sold separately for each available feature or service after trial period ends, and may continue until you call service provider to cancel. Installation costs, one-time activation fee, other fees and taxes may apply. Fees and programming subject to change. Feature may be subject to age restrictions in some areas. Subscriptions governed by service provider’s subscription agreement, terms and conditions and privacy statements available at service provider’s website. Text rates or data usage may apply. INFINITI InTouch® with WiFi terms and conditions of subscriber agreement apply.Trial is included with vehicle purchase on equipped new INFINITI vehicles. Once your vehicle has exceeded the coverage parameters of the roadside assistance benefits included with your vehicle purchase, you will be responsible for any charges incurred by obtaining roadside assistance for your vehicle. For complete information concerning warranty coverage, conditions and exclusions, please see your INFINITI dealer and read the warranty information booklet.

   The INFINITI names, logos and slogans are trademarks owned by or licensed to Nissan Motor Co. Ltd. or its North American subsidiaries. Other trademarks and trade names are those of their respective owners.

   For important safety information, system limitations, and additional operating and feature information, see dealer, owner’s manual, or https://www.infinitiusa.com/intouch/legal.html.

3. Roadside assistance (RSA) benefits, including towing and Trip Interruption, are not available on all VSC contracts sold in California beginning 4-23-24. Owners may still qualify for INFINITI Total Ownership RSA benefits for 4 years/unlimited miles from the original vehicle in-service date.