Customer Testimonials
Scott in the service department was knowledgeable and helpful coordinating scheduled maintenance and recommending thoughtful solutions for my vehicle.
I came into the service dept at the dealership last minute, and end of day. Jose Torrero was amazing and made it happen. I was worried I couldn’t make my business seminar the next day. My car wasn’t starting well and threw error codes. I was able to get my issue resolved under warranty and out the door quickly.
Toby and team do an awesome job every time!! I highly recommend getting your car detailed at Coulter Infinity, they did an outstanding job!!
Our service advisor Scott was super communicative, helpful, and went above my expectations! I am sure all of the service advisors are good too, but hopefully Scott will be our go to!
Great customer service at Coulter INFINITI. My vehicle was serviced quickly and correctly. I recommend doing business with Coulter INFINITI.
I have been going to Coulter INFINITI for probably 10 years. They are an amazing dealership
Scheduled my PM and it was seamless, as usual. Customer service is excellent. And a car wash to top it off. Nice.
We just picked up our new QX80 Autograph last week. This is the second QX80 we have bought from Coulter. Peter was awesome keeping us informed and in communication even videoing inventotry for us. He was also very knowledgable about all the technology and was extemely helpful in demonstrating the vehicles many features. We have been loyal Coulter customers for over a decade now, and could not consider buying from any other dealer. We look forward to the continued excellence working with the service department. Nader runs a very professional business. We couldn't be happier
We just picked up our new QX80 Autograph last week. This is the second QX80 we have bought from Coulter. Peter was awesome keeping us informed and in communication even videoing inventotry for us. He was also very knowledgable about all the technology and was extemely helpful in demonstrating the vehicles many features. We have been loyal Coulter customers for over a decade now, and could not consider buying from any other dealer. We look forward to the continued excellence working with the service department. Nader runs a very professional business. We couldn't be happier
Love my Q50S
I had an issue with my cars A/C. It was a really complicated issue that couldn't be diagnosed by other mechanics. These guys worked with me to ensure that the issue was diagnosed, and sent the information to their tech-line to ask for advice from other INFINITI mechanics across the nation. They went above and beyond to make sure my vehicle was taken care of.
Karol, our sales consultant, was very friendly and knowledgeable about the car we were interested in, and ultimately purchased. The entire staff there at coulter INFINITI made the process so simple and actually enjoyable. Shout out also to Nadir, Paul and Delaney as well as Kevin and Jose - what an awesome team! Oh, and I can't forget my sleek, new, beautiful Q50 - what a beautiful and powerful machine that I am proud to drive!
Five star process. Bought another INFINITI in Scottsdale May 2025 and had a horrible experience. We traded that vehicle in after owning it one month and bought a new one from this Mesa dealership that is family owned. If you want to buy an INFINITI only go to this Mesa dealership.
Bought a brand new QX60 from this dealership and had a great experience working with sales, management and financing. Five star process.
My husband and I had purchased a new vehicle through the Coulter INFINITI dealership very recently and thoroughly enjoyed the experience. Peter and Matt along with other team members really went out of their way to give us the full family owned business “Coulter Infiniti” treatment. My husband and I felt like we were understood and respected far above our expectations. We would without hesitation highly recommend to others!
Very enthusiastic and eager to help as well as educate their customers on their vehicles and services. I thoroughly enjoyed the experience and would highly recommend this dealership to others. I love that it is a family owned business and you can definitely tell that reputation is high on their priority list.
My service rep Jose was great to work with, I’ve worked with him previously and always a great experience. Jose is a great representative of the dealership.
I had the pleasure of having Spencer assist me and was very impressed with his knowledge and professionalism.
Always first class service. I feel like a member of my family is helping me with the type of personal service I have received every time I visit.
Scheduling was easy. Estimated time was accurate. Nice facility and nice service!
Toby always gives exceptional service, keeps you informed and always explaines everything. Thanks you Toby.
Very high quality workmanship vehicle returned on tima as promised, beautiful detailing inside out and fair cost of repair my vehicle. I highly recommend this dealer.
My husband and I were looking for a new vehicle. We spotted the newly designed QX80 autograph edition. This luxury SUV is white with black accents. We compared it to the Black Label Navigator and the. Padilla’s Escalade and it won our vote over the others. This vehicle has some options that the others don’t provide such as a Biometric Cooling System. It uses infrared technology to monitor body temperature and adjusts the AC accordingly. It has has a recordable built in internal and external dash cam. The redesigned QX80 feels rich and luxurious with first and second ... Read More DealerRater - Jun 20, 2025
I brought it in for an oil change and I knew there would be more. Mike did an overall check and I had a lot of repairs to be done. I selected the repairs I wanted done now. As soon as we knew they would need additional parts that were not onsite, Mike set me up with a loaner car so I could go on with my day. He had the work done by the next day. Excellent customer service.
Great service
Jose was very helpful with any problems with our car, contacting our warranty and getting it fixed. INFINITI is very reliable as is the advisor, Jose that worked with us. Thanks a ton!
No pressure from salesman Peter. The most pleasant car purchase I’ve ever made. Very informative about the 2025 I purchased.
Jose was attentive & thorough. He kept me informed frequently with texts and always responded promptly to my texts and calls while my car was being worked on. He and the service technicians were able to detect and determine the cause of a vibrating noise in the front of my car, which another dealership was not able to do for me. He arranged transportation for me so that I could leave the car for the repairs. The problem was resolved, and Jose made sure the noise was gone by taking a test drive with me before I left the dealership. ... Read More Google - Jun 6, 2025
Mike is simply the best Service Manager in the world. The Best! The Best! Greatest
Excellent service! Jose was very attentive, helpful and overall awesome! Overall exceeded my expectations-thank you!
I recently brought my vehicle into INFINITI of Mesa for a full detail service, and once again, I was blown away by the quality and care—especially thanks to Mike Rios, who always takes amazing care of my car.
Mike is consistently professional, attentive, and genuinely cares about delivering top-notch service. He keeps me informed every step of the way and makes sure every detail is handled perfectly. When I picked up my car, it looked brand new—inside and out. The interior was spotless, the exterior had a deep, flawless shine, and even the smallest areas were cleaned to ... Read More Google - Jun 4, 2025
Jose is extremely proficient and a pleasure to work with. He is a valuable asset to Coulter who we look forward to working with.
Outstanding service department
Fast professional courtesy efficient nothing else to say thank you very much highly appreciated thumbs
I have always had the very best customer service here and Mike Rios is the very best ! Honest and trustworthy and communication is absolutely wonderful
Jose is great at his job. Very considerate about your time, helpful, if he doesn't know the answer to a question he will figure it out!
I've been a customer of Coulters for two decades. They've always provided top notch service. Two thumbs up.
Mike Rios is the person I had the pleasure to work with. He went far and beyond for my concern. Mike Rios knows how to show people that your company cares for it's customers. Your company is very fortunate and should be proud of people like him. Mike Rios deserves a pay hike and a promotion for excellent representation of your dealership.
Toby was very helpful explaining what the technicians found, patient with my lack of car maintenance knowledge, prompt with responses and just a joy to work with.
Service coordinator "Toby Hochstetler" is the best! Finds the problems with whatever is wrong. Gives you a fair and concise quote to fix the problem. Then he gets it done in a very timely manor. The greatest thing is he is always in communication with you. Colter INFINITI gets my five stars because of the professional employees that they've gathered there.
Peter Surur treated us like royalty! He helped us purchase an INFINITI QX 50 seamlessly.
Jose did a great job!
Coulter INFINITI is always 3asy to work with, they are accommodating and provide excellent service.
Since we bought our car five years ago we continue to utilize the services offered by them. Scott the assistant manager does a great job in customer service, helps to get good deals, fixes and repairs as needed. Will continue to goto Coulter INFINITI. Friendly staff always!
Took car in for recall. Toby was excellent and helpful with everything. Was in and out in a couple hours as told. Thank you
Mike Rios, our service writer has been very attentive while our INFINITI has been serviced for a difficult and allusive computer module issue. He and the technicians ran it down to ground and fixed the problem.
Toby is always accommodating and pleasant to work with
If you’re in the market for a new car Coulter INFINITI is the place! Friendly, helpful and knowledge staff.They treat you right! We love our new INFINITI and Peter and the whole INFINITI crew are amazing! From sales to finance to service Coulter INFINITI leads the way!
The team helped out with a quick check of the air filter and hood latch fix. I appreciate the time.
Friendly staff, but the services were completely overpriced. I can’t justify spending $75 for a $20 part that takes four minutes to install.
Coulter Infiniti’s service is exceptional! The staff is friendly and very helpful. And professional!
Toby is always phenomenal, had the loaner car ready to go when I arrived cause I was in a hurry. Kept me updated on repairs and timing, made the whole process convenient and easy.
Toby with the service department is very thorough and always quick to find the most convenient time to bring my QX60 in for service!
The sales representatives inspected and diagnosed the issues with my vehicle quickly. They communicated the repair options and projected timeline for the repairs in a timely manner. Going forward I will be using them for my regular service and repairs when necessary.
The service department is amazing! Always on time and very personable! I had Scott this time around and he was awesome! 👏🏽
I was able to schedule same day, my tire was leaking air and turned out there was a nail. They replaced my tire and washed my car. Toby was great and so helpful!
Scott is one of the service managers. He’s very professional and knowledgeable. He made sure the service I got was great
Had recently picked up an 05' G35 and needed some servicing done. There was a check engine light on. The prices are a bit high but they did quality work and my Service Consultant set me up with a really nice loaner car for the day. I'm very happy with my decision to bring my car here even if I am paying a little bit more.
This my service writer was exceptionally helpful
Very attentive to the customers. Good interaction. Very clean dealership. Provided refreshments. Very nice people.
Clean, comfortable and welcoming. Very nice bathrooms. Car inventory is extensive and well displayed. Classy place!
I had a fantastic experience buying my car, thanks to Peter! From the moment I walked in, he was friendly and patient. He made the whole process smooth and stress-free, without any pressure. Super knowledgeable and easy to talk to—honestly one of the best car-buying experiences I’ve had. Highly recommend working with him if you’re in the market for a vehicle!
Quick and easy! Thank you
The dealership was responsive and helpful in supporting me with answering questions and resolving concerns.
I have been getting my QX serviced here for a few years and I have been pleased with the customer service and staff every visit.
I was helped by Peter. He was a kind, knowledgeable, and personable. I would recommended him to anyone looking for a vehicle.
It was such a pleasure to have Peter assist me with finding my new car. He is knowledgeable, personable, and down to earth. I would recommend him to anyone looking for a new vehicle. Thank you so much Peter for your customer service.
Great service. Courteous, nice comfortable waiting room. Jose made sure I was kept up to date on my cars progress since I was a “waiter”. Once finished I was treated to a car wash before heading out the door!!
Got me right in, honored an online coupon for the oil change. Added a few items after inspection and sent the car home running well and fair price.
Very proficient technical team and Mike Rios is the best Service Manager I’ve ever had!
Infinity Q50 S is my car… Scott is my service agent and Coulter Infinity is my Dealership. If you want the very best in quality and thoughtful service… I can’t recommend these enough.
Excellent service
Service Manager Mike Rios: Professional, quick response, detailed oriented and personal, paid attention to key concerning points. The dealer takes pride in cleanliness.
Mike Rios helped me with this somewhat complicated repair. He made everything clear, kept me informed, and made everything run smoothly and surely. Mike did an absolutely outstanding job in all ways. I am completely satisfied and extremely pleased.
My experience with Mike my SA is always on point. I am kept informed on the repairs and the progress. The price quoted is accurate. The waiting area is spotless and comfortable. I am not easily impressed but the friendly and professional staff at Coulter INFINITI never fails to do so.
The maintenance supervisor Mike Rios is always so warm and supportive! He does the utmost to enlighten the word “service” for the customer! It’s like he knows exactly how a loyal INFINITI customer should be taken care of! My kids love the treats as well! They appreciate the kid chair in the service waiting area!
Great job on tinting
Toby is a great advisor and regained my trust in this dealerships service department again.
Scott and the crew did a great job on my 2016 QX80.
Great place, Great service. Jose is the best!
Mike Rios was very responsive and the repairs were done in a timely manner.
Always have had a good experience here. Staff is good, and atmosphere is nice. Recommended for INFINITI service
My service manager, Scott Shaffer is professional And does a great job. Always answering my questions and helping me with my service thank you.
Having Jose there who goes the extra mile, truly wants to help make your experience enjoyable. Super nice and well educated with the cars. Jose makes it the best thing! Waiting area is nice. And comfortable for the few minutes I was sitting there. Thank you.
Efficient, organized, professional, clean, well informed and educated, love the reminders and texts and emails
Toby H has been great to work with. He gives prompt updates and always communicated the status of my vehicle.
Quick, efficient, easy to schedule, all aspects of a trip to the dealer covered professionally and pleasurably.
Very pleased with service I received.
Took my QX60 in for a fix only the dealer could do. They found another issue and I was told about an hour before closing. I was not given a time line for when it would be available. When I called on Saturday I was told I should have known it wouldn't be ready before Monday. After picking up my car, I noticed there was a crack (circular) about the size of a silver dollar, on the drivers side. When I contacted the dealership I was told they weren't responsible. I have left 2 messages for the repair department ... Read More DealerRater - Mar 26, 2025
I inquired about a vehicle and Peter messages me back and even glaciated a video showing me the car inside and out.
I noticed that it was missing an accessory that I wanted. I messaged him back saying I would have to pass on it.
An hour later he sent me another message saying he spoke with his manager and was willing to add the accessory if I wanted the car. I was blown away that he went the extra mile to try and help me into the car I wanted.
In the meantime though my husband had already found ... Read More DealerRater - Mar 25, 2025
Jose got my car fixed up from a recall and all I can do is say thank you for your service! Hopefully I don’t see yall soon.