Customer Testimonials
Thank you to Jose for a wonderful experience he was professional and explained everything. My only complaint was the complimentary car wash didn’t even look as though the car was washed.
I called Toby in service and his quick response had my car in the shop and in rental within the hour. Toby is great and appreciated!
I trust my car INFINITI only! They are courteous and know what they are doing!
The service department here is always friendly and efficient. Mike Rios was very helpful and so genuine in his interactions. The check in and check out process was super quick. I know what needed to be fixed but didn’t feel pressure to get it done immediately. I’ll always trust Coultier INFINITI Service.
Great service!
Toby and his team were very kind and communicated very well. He went above and beyond what I expected from them. To y listened to all my concerned and took care of everything! I would highly recommend this dealership…5 stars!
Service Center has been the Best! Great customer service and only work with Mike Rios! He is the reason for me continuing my loyal business!! He’s the Best!!
Great people, really took care of my car
This is my 4th Car I buy/lease for my family & myself from this dealership. Thanks to the integrity and descency of both Nader Ghobrial & Hany Said. Also Peter Sorour was extremely courteous and trust worthy. Recommend with no reservations. Thanks to this wonderful team.
Had a super great experience needed a wheel lock key and Lani was able to get me out quick and was very helpful!
I have been bringing my 2003 INFINITI FX35 to the Service Dept here for over 2 years and the Service team is amazing! My contact Mike Rios is the best in the business, always an awesome experience and I walk away 100% impressed!
I was treated very well, Jose was a great help, answered all my questions, took total care of my vehicle and kept me up to speed on everything going on with my vehicle. He’s a great person and service man for your company.
Great customer service and quality of work. Staff is very friendly and want to ensure you have the best service.
Friendly people. Great location great service and sales departments purchased r5 vehicles from them nice waiting area
they are nice , accomodating and honest. they have quick service and yhere is snack while you wait
Great service in a jam! I had a dead battery in my Q60 and drove into the Service Drive without an appointment. Jose Torrero greeted me immediately, he was super courteous and helpful! They replaced my battery under warranty in less than an hour and had be back on the road! Thank you for the great service Jose I will come back because of your service!
Excellent overall experience!!
My service manager Scott always takes good care of me and my car.
Very good service ! Friendly people did great job, we will continue our service with them
Mike Rios is great. Very helpful. Wish the dealership was as good as he is.
Mike in the Service Department was amazing. He was able to get my car in, diagnosed, and repaired ASAP. He was very knowledgeable and thorough. I always trust my vehicle with them.
Coulter INFINITI is an amazing dealership that has the customer in mind. My wife and I were looking for a vehicle for over a year and just didn’t find the one for us. We met with Matt at the dealership who helped us out and ensured we made the decision that was right for us. He was not pushy at all and made purchasing my wife a new car easy. We really enjoyed working with Matt and Henry at the dealership and will be back in the future, again.
I have been going to Coulter INFINITI for several years to service my vehicles and to purchase my vehicles. They have always provided great service. I usually see Scott S in the service department and he has always been great to work with. I would recommend Coulter INFINITI and Scott.
Wonderful experience on my first time with an oil change. Jose was excellent with starting with my question of oil change and immediately asked me to bring my vehicle in, which when I arrived, my vehicle immediately taken back to the service area. He was complete in describing my vehicle status and updates needed for repairs. I was satisfied with my results of the first time experience. Shout out to Jose.
I have been going to Coulter INFINITI for almost 10 years and they are the best service dealer I’ve ever worked with. My service manager, Scott Shaffer, is the best in the business. Professional, responsive, and always accommodating.
Great customer service and understanding of my situation. Technicians performed quality work. The representative I dealt with was very personable and understanding. Made every effort to assure quality service and communication. Thanks Jose.
My car had transmission issues. They did a wonderful job and fixed the problem with reasonable rate. They also had wonderful customer support and professional service.
Great service. Scott was super professional and communication was spot on. They solved a very stubborn problem.
Service at INFINITI is top notch. Scott always takes care of me and what stands out to me most is he is honest and does his best to get me a loaner car if needed. So convenient for my busy lifestyle. I love coming here!
This dealership is great to visit. They are very attentive to what the customer needs.
Great service and courteous staff. Maintenence was completed in less than 1.5 hours. Better experience than at larger dealerships.
Incredibly friendly and helpful people. The knowledge and experience is second to none I will continue to take my vehicle there for all services needed
Mike Rios was gracious and helpful through the full process. He was clear with timely communication about where my car was in the shop, and he was helpful with additional questions I had after the service visit. Thanks!
Scott Scheafer was excellent
Always incredible service and Mike Rios always goes above and beyond the call of duty to make for an exceptional experience. His attention to detail and his desire to create 5-star service with no high pressure sales...he makes Coulter INFINITI a pleasure to do business with. He is the best!
Excellent, professional service.
A+ service. Scheduling was easy. Communication was perfect. My QX60 was clean and ready right on time.
Prompt, courteous, communicative, and reasonable staff helped to identify and resolve outstanding issues with my car. Quotes were quick and rates are competitive.
High quality dealership without standing customer service. Everyone is friendly and courteous. This is the second vehicle I purchased from Colter INFINITI And my second visit did not disappoint me. Thank you again for everything.
Friendly customer service and an excellent service department. All service completed in a timely manner.
5 Stars – Outstanding Team! I recently bought a 2017 BMW SUV, and I couldn't be happier with the experience thanks to Peter, Rob, and Paul. Peter and Rob in sales were fantastic—they were both friendly, knowledgeable, and really took the time to understand what I was looking for. They made sure I found the right vehicle and never pressured me into any decisions. Paul in finance was also amazing! He explained all the financing options clearly and helped me find the best plan that worked within my budget. The entire team was professional, patient, and went above and beyond to ...
5 Stars – Excellent Service from Peter! I recently purchased a 2017 BMW SUV, and I had the pleasure of working with Peter as my salesman. From the moment I walked into the dealership, Peter made the entire process easy and enjoyable. He was incredibly knowledgeable about the BMW models and patiently answered all my questions, helping me find the perfect SUV that fit my needs and budget. Peter was never pushy and allowed me to take my time, which I really appreciated. He went above and beyond to ensure everything was ready for me, even handling the final details with great care. ...
Coulter INFINITI was extremely professional in their presentation and follow-up. The sales team, as well as the management team were very aware and considerate of our time. This purchase experience was one of the best that my wife and I have ever had..
Toby kept me informed while my car was being serviced. Great work on the car thanks to the service department
Took our car to Service and Mike is Great. Quick and easy. Very Courteous and informative. Thank you again.
Quick and friendly service! I would definitely bring my INFINITI back to Coulter for service.
Coulter INFINITI was extremely professional to work with as we chose our new vehicle. They were very transparent throughout the sales process and provided documentation in response to every question we asked. The sales and finance processes were very concise and thorough. After completion of the vehicle selection, Delaney spent the time to thoroughly familiarize both myself and my wife with the features of our new vehicle. The entire team that worked with us could not have been more thorough, gracious, and professional.
Always taken care of at Coulter INFINITI. Professional and courteous staff.
Every time I go for service they are very cordias good service and on time
Delaney was an awesome salesperson! She got me a nice luxury car within my price range. She was very understanding, from, knowledgeable, not too pushy when it came to the car deal. I’d recommend this dealership and Delaney!
Made my appointment and the advisor and technicians were spot on with the service. A few other items were noticed on the check and I made another appointment later in the month. All under warranty and a courtesy car while the work is done. 👍🏼
Great friendly team of individuals to work with. Very quick service with a smile.
We had a great experience, I would definitely recommend this dealership when buying an INFINITI.
I LOVE getting my car serviced at Superstition INFINITI. Everyone is great, professional and kind. Mike Rios, my service manager is the best!
Great service department and professional individuals to work with. Good job to everyone at the dealership
Went to this dealership to get an oil change the service was great and the staff was amazing!
We had a fantastic experience at Coulter. We’ve owned a handful of Infinitis over the years (all purchased in another state at other dealerships) and I can’t say anything bad about those dealers but I also can’t say that we spent the drive home in our new vehicle talking about how amazing every person was that we came in contact with like we did on the drive home from Coulter. Every employee that we came in contact with made it a point to establish a personal relationship with us. Peter, our salesman was incredibly knowledgeable, kind, and ...
Always prompt communication and service. I never have any issues when bringing in my car for repair. They also offer loaner vehicles as well.
Attended by very professional and courteous service personnel and Jose exceeded my expectations in meeting my M45's problems.
Very satisfied with this dealership
Staff is professional. Dealership is clean. Always prompt. Customer lobby is comfortable and offers light snacks and refreshments. Service is always good.
Every visit to Coulter has been positive and inviting. From the original sale to subsequent maintenance, everyone I’ve encountered have been welcoming and knowledgeable. Great dealership!
I had thee best effing experience at Coulter INFINITI yesterday! I was helped by Service Advisor Mike Rios and Service Technician Joe! Listen HERE... what a team of amazingness! Attentive, knowledgeable , patient (because I am a lot to digest), Helpful, courteous and hospitable. I can't imagine going to any other INFINITI to have my car serviced. The experience made me feel right at home, and everyone was absolutely amazing. Sophia was a beautiful breath of fresh air, she helped my son make his hot chocolate while I handled my business and Josè gave him his cup from home so ...
Great service timely and professional. Refreshing courteous experience.
Mike Rios my all time go to person for my INFINITI and he is the best . He suggests the things which are almost necessary to be addressed and make sure I get back a well serviced car . It’s always smooth and great working with him.
I always want to work with Mike Rios as he has taken a good care of my car and advice the necessary changes that need to be done to keep my car performance on par. He is such a delight to work with.
Do my regular maintenance with infinity Great service every time I visit this location. Jose was great!
My service appointment with Scott was exceptional. The service department made me feel welcome and comfortable while waiting on my vehicle. The time Scott told me my qx60 would be ready it was ready
Excellent experience all around quality people friendly people. They have snacks and water as well as soda. Overall great experience.
I had my vehicle towed over to INFINITI and it was there for close to two weeks and in that time while I figured out my situation I was able to reach out specifically to Toby, and he remained professional understanding and allowed me the time I needed to get my affairs in order. Definitely recommend this dealership for the professionalism and the empathy that they have in helping the customer!
I like this dealer. But every time I drop off my car, it needs thousands of dollars of work.
The folks at Coulter INFINITI are the best at what they do. Whether you are buying a car or getting service done at their knowledgeable Service Department, you will be treated with kindness, respect and fairly. I have been buying and servicing my cars at Coulter INFINITI for 12 years and I’m proud to call them my dealership and service department of choice for everything that pertains to my family’s vehicles. When you work with them you are treated like part of the family, not just a dollar in their bank account. 100% recommend Coulter INFINITI in Mesa, AZ!
My service guy was great. Kept me in the loop and was super nice and professional
Jose was wonderful, very attentive to the needs of my vehicle. Jose let me know that I would need additional work done. They also washed my car & cleaned the windows. All good.
Always a pleasure here and working with toby he makes sure you are taken care of!
Every contact with Coulter over 8 years has been professional, both sales and service. I recently decided to keep my leased 2021 QX50, and Peter helped me through the process to secure a new loan to purchase the vehicle outright. He was knowledgeable, easy to work with, and was true to his word in assisting me in securing a.loan. Even after I had walked out the dealership with the loan process completed, he called me the next day with a better rate. I’ve been buying autos since 1970, and no one has ever done this for me. I couldn’t be ...
My service advisor Mike Rios was great and the service was completely timely and as promised.
Scheduling diagnosis having the pats and timing of repair were aa promised, a true customer focused organization
Great service from Scott like always, friendly, funny, and on time. Will always use Coulter infinity..
Nice and comfortable setting and the service advisor is the best. And the service technicians are on point.
My Service Technician, Mike, was very polite and helpful. I just moved to Arizona and drove my car across the country, and Mike was great about helping me understand all potential service needs while making it clear which were critical vs which could wait until I had some time to get settled. He was also understanding of the stress with moving so far and was very supportive to help take some stress off the process with needing so much maintenance on my car after the drive.
I called INFINITI because my car wouldn’t start. They sent someone to jumpstart it. I then I drove it in to the dealership and they replaced the battery. I was surprised that it was covered by the warranty. I was there less than an hour. It was great.
We had no issues on our purchase. A the staff was very helpful and we did not feel rushed in anyway. Our purchase was quick and very easy. I would recommend Peter to anyone looking to buy a car. Tha k you very much thumbs up.