Customer Testimonials
From the moment that I purchased to the service department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled
Coulter INFINITI was very clean and friendly environment. All the advisors were very friendly and cordial. I alway have an excellent experience at Coulter INFINITI.
Scott the Service advisor is very knowledgeable. pricing for service is fair i think. Just an advice for the dealer though, If the repair requires a couple of days the dealer should at least pick up the tabs for rentals. thank you for the service
SCOTT IN SERVICE IS VERY EASY TO WORK WITH. HE ANSWERS CALLS AND TEXTS FAST AND COMPLETELY ANSWERS YOUR QUESTIONS. THE SERVICE TEAM FINISHED MY REPAIRS TWO DAYS SOONER THAN I THOGHT THEY COULD EVEN DO! COULTER INFINITI IS MUST GO TO FOR YOUR SERVICE NEEDS!
Scott, my service consultant, is very knowledgeable. Coulter Infinity has done 100% of the service on my QX60 and I could not be more pleased.
Scott was awesome and I had a really nice experience. My son and I chilled and ate snacks in the lobby while waiting. Didn't take long at all!!
I was in AZ for the winter and my new INFINITI had some sensory problems- I took it to Coulter to be serviced, they took such good care of my car especially nice as it is serviced in Colorado most of the time, Mike got my car in and got it fixed keeping me updated the entire time. Feels great to know I have a place just as good in Mesa that I do in Denver where my INFINITI is concerned! Thank you! I’ll be back in January and will use them for all my services.
Great service. Always prompt and kept us informed. Always bring our Infinti for service here.
Service Department is awesome...would not take my car anywhere else! They return my calls promptly, every time. Thank you for all your help with my car, I'll see you next time!
Absolutely love my experience every time I visit Coulter INFINITI. They are always extremely friendly & very professional. Their service is top of the line. 10+ STARS in my book!!!!!!!!!!!!!
First time buying a car by myself. Everyone here was patient and kind and explained things to me and allowed me to negotiate. Would definitely recommend for anyone who doesn't like sellers
Bought a car from them in December and the buying process went super smoothly, Derrick was easy to work with. I had issues getting a Mat that had been part of the sale that had to be ordered and it was on back order but after having so many issues Derrick personally delivered it to my home when it came in. If that’s not customer service I don’t know what is, very happy with my purchase.
Dustin has been great to work with...very professional and caring for the maintenance of our INFINITI. The car has been taken care of by the crew who did a great job. Thanks!!
My wife and I went to Coulter INFINITI after having had a very poor experience with the sales manager Tony Swafford at INFINITI of Scottsdale. We had a very positive experience at Coulter. Their young new salesperson Arvin was professional in every way. Coulter's Sales Manager Randy Watson was upfront, open, and straightforward, and we rapidly came to an agreement on a new car. We highly recommend you go to Coulter for your next car purchase, especially if you're fed up with the classic "bait-and-switch" and "look at this, don't look at or ask ...
Very impressive staff and a painless Purchase experience...loved the Coulter Infinity staff and Rick Reames was a most knowledgeable salesman. He was very thorough, patient and explained any concerns or questions we had. He introduced us to the Service manager and other staff members. This dealership was the best we have ever been to and purchased from.
April, our service consultant was great. This was the first time we've worked with, as she took over our former consultant Alex, who was also great. She explained everything that was done to our vehicle under the manufacturer's warranty and what was normal wear & tear and not covered by the extended warranty. Very happy with the service that we received.
Great service team -very helpful with the issues I had with my vehicle -would recommend
Superb, we were happy with the service experience. We will continue to purchase vehicles from this dealership.
Excellent service department. Coulter has the best staff in the services department. Scott is A plus
Mike Rios offered amazing service! Before I brought in my preowned Q50 for a diagnosis and repair, I had asked Mike if he had any loaner vehicles I could use during my vehicle’s downtime. (A free of charge service I’ve only encountered at Coulter Infiniti) He told me he didn’t have anything as of yet and scheduled an appointment for the earliest availability of a loaner. The next day he called me and said he had a loaner in early and that I could bring my car in. I had to leave work to take care this, ...
I have worked with Scott in the service department for many years. He is very knowledgeable and takes great care of my car. Since my husband passed away several years ago, he takes the extra time to explain all recommended services thoroughly and I never feel he is trying to get me to perform unnecessary repairs. It is very convenient to reserve a loaner car and I have never had a negative service experience with Scott. I will most likely purchase another INFINITI because of his fantastic customer service.
Scott my consultant was attentive, went over all service items and completed in a very satisfactory time. I would recommend this dealership to my friends.
I was so happy with the customer service and absolutely impressed with the repairs and price for having my car serviced here. Very knowledgeable, professional and reasonable prices.
Had the best experience at Coulter INFINITI a couple of months ago. The process was quick and stress-free. I inquired about a vehicle online and got a call very shortly after from Randall. 15 minutes later when I got to the dealership the vehicle was parked in front running and cooled off which was very helpful with the amount of time that I had. After a test drive I decided to trade in my vehicle and purchase the newer one. However, I ran into a big issue with my bank and had to reconsider trading in my vehicle. I actually had ...
treated very good by all staff
Service Consultant Scott Shaffer saw to it my experience at Coulter was absolutely stellar. After a great experience buying the car at Coulter, I figured maybe my first service on the car would be less than great. Not true. Scott was prompt in meeting me, friendly, professional, thorough and saw to it everything got done in a timely manner. I checked to see if everything got done and it did! They delivered my car to me clean and beautiful. I cannot think of anything Scott or anyone else could have done better or faster or in a more friendly and ...
Service department is very difficult to reach by phone..... They must not have enough good people willing to work, the service manager did call back, and like everyone right now they are overwhelmed trying to keep up
Professional, friendly, helpful. Alex and Scott were very helpful during my visit. I had to leave my vehicle (Q50 3.0t) there for warranty work and received a loaner vehicle for the time being. Scott kept me updated with my vehicle and answered all of my questions swiftly over their text message system. I also was able to meet the technician working on my vehicle. Sadly I forgot the technicians name but he deserves to be acknowledged for his work. They were able to do a major service (R&R long block assembly and turbos) on my vehicle without any ...
Scott is always very helpful and makes sure his customers are taken cared of. I was given a loaner and my car repairs were all completed.
Another great experience at Coulter INFINITI. Aaron is always on top of things and no surprises. I am truly a satisfied customer of Coulter. You won't be disappointed.
Thanks Scott for your exceptional good care of all the services you have provided me and my family for so many years.
Highly professional staff. Responded to my needs and they were able to figure out what was occurring with the vehicle and assisted me with a vehicle to drive while the repairs were completed.
Great dealership! Service technicians are great also. Really good customer service! Very clean facility and friendly staff! I would definitely recommend this dealership to others.
Scott is fantastic at his job. I have been working with him for the last three years and I am excited to purchase the new 2022 QX60 in the fall and continue our relationship.
Very noice cars just saying
Scott is always fantastic to work with. I have never had an issue with him and he always keeps me up to date on my service.
Treated very well even though didn't look like millionares
These guys are awesome. We worked with Philly Phil Colbert he went above and beyond to take care of us. I also would like to thank Ryan Kennedy the New Car Director for the great deal. Thanks to all for the great experience. My wife loves her new INFINITI QX55.
I had the BEST car buying experience at Coulter INFINITI! Phil Colbert is AWESOME to work with, and I love my new SUV!
This is my second INFINITI and the first I purchased from Coulter. My service writer Aaron Zemco is first rate and a true asset to the dealer. I will continue to return to Coulter as everything they have done, from the sale to service has been first rate.
Kyle, Rick, Jimmy and the rest of the team were awesome! Seriously such a warm experience, no hackling, no stress, and they even got me a better interest rate than expected. I lovvvvve my new car ! Thanks Coulter INFINITI - you guys were awesome 😎 ✌🏼
Great experience. Love my new car!!
Great experience. Felt welcomed even before a purchase was made, would certainly reccomend.
Absolutely amazing service Scott was super friendly
Great place to buy vehicle, nice peoples
Great and friendly service.
Top of the mark! Great customer service all the way from the General manager Greg to the service department Henry. Definitely would recommend.
The car we drove is fantastic and quick.
Becca in the service department provided Friendly, professional and knowledgeable customer service!
Scott Shaffer provided excellent service! He handled all of the details of my warranty covered repairs for me and consistently updated me on the time each task would take. He is a great Service Consultant.
Always a positive experience.
I've been here several times and I've never had an issue with the service or customer service.
We purchased our 1st INFINITI from Coulter in 2017. We meet Nader, the internet sales director via the telephone prior to arriving from Yuma, Az. From the beginning Nader Ghobrial was pleasant, professional and patient. We never felt rushed, and or forced to purchase. He provided us the best scenario for our money to purchase our 2017 INFINITI. Since then, we were interested in purchasing a new vehicle to replace our 2017 QX80. After taking another competitor out for a test drive, and talking about pricing on their car, we then went to Coulter to see Nader again. We received the same service ...
I took my car in for maintenance on some issues my Nissan was having. The entire service team was extremely pleasant and really nice to work with. They really set the bar high compared to other dealerships I've dealt with in the past. Special thanks to Henry Rivero and his whole team for being super wonderful!!! I will definitely be coming back for future services. Coulter INFINITI get my triple thumbs up!!!!
No smoke & mirrors just business and brass tacks. Right to the bottom line. No wasting of time with a lot of rhetoric car salesman talk. .
Rick in sales made our purchase a good experience I recommend him for your needs
The car salesman did super job for Tom conroy, he is very happy for his Q80. Also the boss is very nice guy, the paper guy is friendly nice and helpful.
Love the service team. Becca took great care of me and my vehicle!
My experience in getting a new INFINITI at INFINITI of Coulter was the best yet. The General Manager Greg was extremely accomodating and friendly and made me feel like a valued customer. All of the staff were quite hospitable and even though there is a pandemic I felt very safe as everyone was following all the protocols. I would highly recommend this dealership and although I drove almost 40 miles, it was well worth the sacrifice. I look forward to getting my service there as well
Easy, fast, good waiting room with WiFi and snacks.. good service from Becca today.
Coulter sets the bar high in the industry. A+ experience everytime. Greg takes great care of my family and friends. Greg and the Coulter family get my vote for Best of class!
Best dealer experience in town. The service tech Phil has years of Nissan and INFINITI experience. He is a true professional. Great job thank you!!
MR Zemko is your great asset. Knowledgeable, genuinely cares about his costumers and always going an extra mile for them. Thank you MR. Aaron Zemko.
Alex is a wonderful and cheerful person. It's always nice to call and know he will serve you with a great big heart!
Everyone at Coulter INFINITI was very friendly. We were greeted by Nader on arrival. We found him knowledgeable and helpful. I would definitely consider Coulter for another purchase.
Coulter INFINITI always makes it easy to schedule service when I need it and they consistently deliver exceptional customer service in the process. My service representative, Aaron Zemko, is top-notch!
The best cars and the best service.
Treated nicely, provided with a car, very thorough and honest dealership. Aaron was my service manager and he was excellent.
Alex is good a great Service representative
Wonderful way to run a business. Kept me informed with an app, did a thorough inspection and washed, vacuumed my car. Will go back again and again.
service, hospitality its a great place to buy a car and have it service there
Update! 7.26.20- well we Bought our 2nd Car out of state this year, QX80! we traded our older QX56 and did everything over the phone, put $1k Deposit down as you all should at least for them "holding" a vehicle for a week until we were ready to make the drive down. We then drrove the 10.5 hours trek down in one day and signed off in 30 mins, drove home the following day with our new car. Fair pricing, honored everything we discussed over the phone and done! Nadar was awesome to work with, came in on his day ...
Great costumer service
The best service I have in my life . Big huge thank you to amazing Becca Marlotte in service department. She is very professional knowledgeable and friendly. I appreciate it! Well done INFINITI !
The best service I have in my life . Big huge thank you to amazing Becca Marlotte in service department. She is very professional knowledgeable and friendly. I appreciate it! Well done INFINITI !
Had an agreement to buy QX50. Drove down to finish the paperwork and the car was no longer available. Salesman had more than enough time to let us know the car had been sold before we headed to do paperwork from Sunday until 3pm Monday. Absolutely astonished at the unprofessionalism to us the customer who has purchased 3 vehicles through them. In every way this is just wrong, Sale Director reached out to us and located a vehicle, were hopeful for a satisfactory outcome when the vehicle arrives. Vehicle arrived and my Wife is very happy in how everything turned out.
No one likes the car buying dance - but everyone loves a shiny new car! Walked away with a great car, at a fair price after a refreshingly painless process. We'll strongly consider Coulter again for the next car purchase.
Professional, knowledgeable , friendly staff. No pressure, took their time and were open to my questions and concerns. Salesperson was extremely competent and forthcoming. Did his utmost to satisfy me.
they are honest and take care of their customers. Customers are number 1 priority.
Amazing dealer. From the moment I walked in to the moment I left I felt no sales pressure. I would definitely recommend to a friend.
Amazing customer service and provided coffee and water and cold pop.
Exeptional customer service, the reason I'm doing this review after owning an INFINITI in the past and not wile I had the car is because now that I have to use a different dealership brand it makes me appreciate the customer service here there is no comparison you guys have great customer service way better than BMW and Ford.
Very nice people and very accommodating to myself and my dog Skylar. I would do business with them all the time. We are so proud of our new vehicle.
Excellent customer service and great service all in all they fixed the problem and even got other things that needed fixing that I didn’t even know was broken