Customer Testimonials
Took my QX60 in for a fix only the dealer could do. They found another issue and I was told about an hour before closing. I was not given a time line for when it would be available. When I called on Saturday I was told I should have known it wouldn't be ready before Monday. After picking up my car, I noticed there was a crack (circular) about the size of a silver dollar, on the drivers side. When I contacted the dealership I was told they weren't responsible. I have left 2 messages for the repair department ...
I inquired about a vehicle and Peter messages me back and even glaciated a video showing me the car inside and out. I noticed that it was missing an accessory that I wanted. I messaged him back saying I would have to pass on it. An hour later he sent me another message saying he spoke with his manager and was willing to add the accessory if I wanted the car. I was blown away that he went the extra mile to try and help me into the car I wanted. In the meantime though my husband had already found ...
Jose got my car fixed up from a recall and all I can do is say thank you for your service! Hopefully I don’t see yall soon.
A big shout out to Jose, Spencer and the whole Coulter Infinity team for fixing and doing an amazing job on my boyfriends Jeep Grand Cherokee for getting it up and running when he needed it most. Thank you so much!
Toby was friendly and genuinely wanted to help me and answer all my questions.
Always responsive to any issues with car and Mike Rios always goes above and beyond to provide great customer service!
Great sales people.. no BS! Great service team. Very professional! I love this dealership!
I want to thank Coulter INFINITI for making my service visit GREAT! It all started when my kid got stuck on the side of the road, she call the service department and EVERYONE was super friendly and attentive! They turned a very stressful situation into a very manageable one. The customer service is 2nd to none, if you are looking for a dealership that cares about their customers and will do what they say they are going to do Coulter INFINITI is the place. They have earned my business for life! Thank you again for taking care of my daughter!!
My service advisor Toby is honest, reliable and always transparent with me about what services my vehicles need. I’ve had great experiences with Coulter INFINITI.
I like to thank Scott Schafer and the Coulter service department top notch. If you require any service on your Infinity you can rest assured that Scott is the difference between average and professional!!! Thank you Scott
I was greeted right away when pull into the service center. I left my vehicle at Coulter INFINITI and ran some errands. My car was complete and ready for pick up when I was done. When I got in my car it was better than I left it, they washed it and put mints and lifesavers in my cup holders! I will definitely be back to this location.
It all started with a family's trade-in.. once I saw that Trackhawk listing go live, I knew I had to make moves. Called the dealership and was directly connected to Mr. Rick Reames. This man is capable of operating at the speed of sound when circumstances necessitate such expediency. He helped me secure financing and was ready to receive my deposit within 24hrs of making initial contact. The vehicle itself had a minor cosmetic issue that Coulter INFINITI helped resolve, and because of the added timeframe Rick was kind enough to comp a small window tinting job for me. ...
I always get excellent service and the staff is great. Would recommend this dealership to anyone.
Coulter INFINITI takes great care of the customers by keeping the employees that make us happy! Oops.... I just gave away their secret to success! Mike Rios Mary Ann Sylvia Henry S Matt G Just to mention a few top people!
We had a "check engine" light come on and called Coulter right away. They were able to get it in the next day and assessed it that afternoon. Mike Rios from their service dept stepped me through everything needed to fix our 2017 QX80. He was very accommodating and they set me up with a loaner while it was being repaired. Mike was great to work with. Thank you.
Toby is THE MAN!
Top notch service in a timely manner. I highly recommend Toby and Coulter to other INFINITI owners.
Easy to book an appointment online and plenty of appointment times to work with you schedule.
I love this dealership. I’m so happy with my QX 80, and love it better than any of the BMWs I drove. The dealership is always receptive to any concerns I have, and make any repairs quickly, and easy for me.
Delaney was great! She was very knowledgeable and educated us on the SUV very well. To be honest, we were really interested in a different SUV, but the combination of the INFINITI and Delaney completely sold us!
Its important I have consistent person to help me with my service like TOBY.
Very timely and check me updated and my car was washed and vacuumed it was a very easy
Coultier has a friendly, knowledgeable service staff who have consistently provided quality service on our QX80.
Great Service
We had an issue with our passenger side door handle that needed replacing. We worked with Jose and Spencer to get the handle replaced by INFINITI. It took a number of trips to the dealer but finally we were able to get the handle replaced. Jose and Spencer were very patient with us during the process and were very pleasant and easy to work with. I highly recommend both of them.
Great customer service, knowledgeable staff took care of the issue quickly
Always great service and communication with Scott. I like having a dedicated advisor to help me navigate the process. It is so helpful that they give me a loaner car when available as I live quite far away. I love the text communication regarding issues and the ability to decline or approve a service.
I was seriously considering an Audi or Genesis before looking at an INFINITI. We test drove a QX60 with Peter and he explained all of the different features on each of the four models. He was very patient and answered all our questions. He worked hard to find us exactly what we wanted and he was very honest during the negotiation phase of the sale. The sales manager, Nader was kind enough to help me get the final price I needed. He gave us a discount for my wife being a teacher and for me being a Costco member. If ...
I had the pleasure of working with Matt at the INFINITI dealership, and I couldn’t be more impressed! I’m out of state, so everything had to be done remotely, and Matt went above and beyond to make the process as smooth as possible. His response time is incredible—every question I had, no matter how small, was answered quickly and in detail. He was so thorough, providing all the information I needed and making sure I was comfortable every step of the way. I had also been in contact with two other dealerships, and the difference in service ...
I always have the best experience every time I visit Coulter INFINITI. Mike Rios got me in and out in a very timely manner. Service is A+++
Always great customer service by my favorite associate Mike R. Always takes the time to explain in detail when I have any concerns
I would like to thank Scott in your service department for his quick response to my service needs. I particularly appreciate his attention to detail and communication. Coulters first class service is by far some of the best!
Our service provider Jose was fantastic! He explained everything to us and went the extra mile for us. I would recommend him and Coulter to anyone! Thank you Jose for everything!!!
My experience was very good. The service was done timely and efficiently.
It was an over the top experience! Everyone very friendly and helpful. The bathroom was very clean!!
Good customer service and knowledgeable staff about what is going on and what we needed.
We had a great experience at this dealership, and I highly recommend it. Matt Goudarzi was our sales representative . He was clear, straightforward, and transparent throughout the entire process. Even though we were there for a while, he was patient and never made us feel rushed. It's rare to find such great customer service, and I appreciate how he made everything easy to understand. Would definitely recommend working with Matt if you're in the market for a car.
We had a great experience at this dealership, and I highly recommend it. Matt Goudarzi was our sales representative . He was clear, straightforward, and transparent throughout the entire process. Even though we were there for a while, he was patient and never made us feel rushed. It's rare to find such great customer service, and I appreciate how he made everything easy to understand. Would definitely recommend working with Matt if you're in the market for a car.
Fantastic experience working with Mike Rios, couldn’t have a better service rider
Mike Rios and all the staff are always friendly, professional and efficient. Always a pleasure going there.
Took my new to me INFINITI in for service. This place is clearly NOT your bigger impersonal dealership. Outstanding service. True level of service was shown when FedEx failed to deliver part as promised - they took care of me and kept me informed - couldn’t ask for more.
The dealership is great. Very responsive regarding questions or concerns. The service department is stellar.
At first the service wasn’t the best. It was 2 hours for a simple oil change. I didn’t get any texts about the findings in an inspection. Therefore I didn’t know they were waiting on me. But after I finally got my q80 back. The cleaning was amazing so that made up for the other slow service. I would Recommend if the service dept doesn’t get a quick reply then go check the waiting room or call them. I was waiting in the waiting room the entire time. Consequently I didnt get any additional services due to ...
Mike from service was very professional. He even left a few mints in my car.
Scott is awesome! Professional, Excellent Listener, Incredibly Knowledgeable of Vehicles & Service Options, Solutions Oriented, and a Great Communicator. Our initial service clerk was the polar opposite of what Scott brings to the table. Happy and Relieved we switched to Scott. My wife is now considering sticking with INFINITI because of Scott’s’ professionalism and relatability.
great experience buying there and also with the service department. Delaney and Jose are great. They valued my time and treated me well. I love the VR and VQ engines INFINITI uses, better than most Germans and better value too.
Excellent service with clear explanation of repair/maintenance. Timely update on vehicle status from Tony.
Toby was AWESOME!!
Scott is the best!So helpful and professional.Highly recommend.Very patient and knowledgeable. Will not go elsewhere
Excellent. Thank you!
Great service! Toby provides great customer service! Scheduled maintenance completed in a timely manner. Updates provided while my car was being serviced. I’m a satisfied customer.
quick and thorough diagnoses only took a hour and had what was wrong with my car
The purchase process was made easy by the salesperson and all questions were answered relating to the purchase. The delivery of the vehicle was easy and smooth for an out of state transaction.
Excellent service. Outstanding service advisor Toby his help saved me a large amount of money.
Extremely satisfied with my last car check up. Really appreciate the service team for NOT charging over an hour of work since they cannot find/replicate the issue. Service was outstanding.
Scott always does a great job of getting me in and out also keeping me informed on the service
Mike Rios is the best
Was greeted and checked in promptly. Wait time was very reasonable for oil change. Jose was courteous, knowledgeable, downstairs and professional.
Great courteous service.
Jose was my service advisor. I could not express how pleasant my service appointment went. He was very knowledgeable and had me in and out of there in no time at all. The automobile industry and I will tell you hands down. You have the best service department I’ve ever visited .. He deserves a pat on the back 🤗💯
Scott in service was amazing and that’s why we will be back. Very knowledgeable and very personable.
Scott in Parts was awesome he is without a doubt a 5 star in our book.
I love bringing my car up here to Coulter. They always get me in right away (within 48 hours) and are professional and courteous. Toby is my service tech and I would highly recommend him to anyone who wants superior customer service.
I have been servicing my car at Coulter INFINITI for years with my Service Manager Mike Rios. Mike has always been super thorough and professional. He is 100% the reason I drive across the Valley to get my car serviced at Coulter INFINITI!!
Coulter Infinity staff has provided exemplary service in all interactions we have had with them.
My visit to Coulter for my car to be serviced was pleasant. Scott was the best! Very attentive and professional 👏🏼 Thank you sir for taking care of your customers with exceptional quality and excellence. Merry Christmas!
I was vastly overcharged and their findings were totally unfounded. The codes the have us were not the codes we found before my car went to them and are not the codes we found today. They wanted to replace the motor for $14,000 instead of fixing the real problem and they charged over$900 to tell me these ridiculous findings. I have it being fixed as we speak
Peter is an amazing perwonderful sales person very knowledgeable. Peter greets you with a big smile on his face. Which makes you feel comfortable, no pressure. He's very respectful. Very patient . He makes you feel right at home. answers all your questions with expertise. Ask for peter he will go above and beyond to make sure you're a happy customer I cannot thank you enough. He made sure that my vehicle got serviced and detailed. Peter iit was a pleasure to have known you.
I bought my last vehicle and my current vehicle from Coulter INFINITI. Continue to go to Coulter for all of my car maintenance needs despite it being 15 miles from my home. So I think that speaks volumes as to my comfort level and satisfaction of the service there.
Peter was the nicest salesman I could ever ask for. Was knowledgeable and kind. Made the buying experience enjoyable. He had everything ready to go and I was soon out the door with my new truck. Highly recommend
Beautiful dealership! Peter made the buying experience hassle free and easy. I used to dread having to car shop. Peter had everything ready to go right when I walked in. Test drive, sign papers and out the door. He was very knowledgeable and kind. He was so friendly and helpful. I will definitely recommend him to anyone I know looking for a vehicle!!! Thank you . Ramos Family
Thank you to Jose for a wonderful experience he was professional and explained everything. My only complaint was the complimentary car wash didn’t even look as though the car was washed.
I called Toby in service and his quick response had my car in the shop and in rental within the hour. Toby is great and appreciated!
I trust my car INFINITI only! They are courteous and know what they are doing!
The service department here is always friendly and efficient. Mike Rios was very helpful and so genuine in his interactions. The check in and check out process was super quick. I know what needed to be fixed but didn’t feel pressure to get it done immediately. I’ll always trust Coultier INFINITI Service.
Great service!
Toby and his team were very kind and communicated very well. He went above and beyond what I expected from them. To y listened to all my concerned and took care of everything! I would highly recommend this dealership…5 stars!
Service Center has been the Best! Great customer service and only work with Mike Rios! He is the reason for me continuing my loyal business!! He’s the Best!!
Great people, really took care of my car
This is my 4th Car I buy/lease for my family & myself from this dealership. Thanks to the integrity and descency of both Nader Ghobrial & Hany Said. Also Peter Sorour was extremely courteous and trust worthy. Recommend with no reservations. Thanks to this wonderful team.
Had a super great experience needed a wheel lock key and Lani was able to get me out quick and was very helpful!
I have been bringing my 2003 INFINITI FX35 to the Service Dept here for over 2 years and the Service team is amazing! My contact Mike Rios is the best in the business, always an awesome experience and I walk away 100% impressed!
I was treated very well, Jose was a great help, answered all my questions, took total care of my vehicle and kept me up to speed on everything going on with my vehicle. He’s a great person and service man for your company.
Great customer service and quality of work. Staff is very friendly and want to ensure you have the best service.
Friendly people. Great location great service and sales departments purchased r5 vehicles from them nice waiting area
they are nice , accomodating and honest. they have quick service and yhere is snack while you wait
Great service in a jam! I had a dead battery in my Q60 and drove into the Service Drive without an appointment. Jose Torrero greeted me immediately, he was super courteous and helpful! They replaced my battery under warranty in less than an hour and had be back on the road! Thank you for the great service Jose I will come back because of your service!
Excellent overall experience!!