Customer Testimonials

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Cars Sep 4, 2022

We had a great experience at the dealership. Our salesman was very knowledgable about the car and we didn’t feel pressured. They were very accommodating to our needs and everyone was very nice.

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Facebook Sep 2, 2022

Great integrity, very knowledgeable, skillful and elite; I’ll say that about sums it up. I’m going to be honest, I work for a financial company myself.. With that being said, I always study about trading . To see what it’s about or not. I can admit.. I was a bit skeptical on you all’s courses at first. Being straight forward. For the price, I still took action and utilized the trading Packages you offer for my 22 yr old little sister’s personal Trading Account. I’d Amit.. That she received Quick results and now on her 2nd ...

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Cars Aug 26, 2022

Excellent service beginning till end👍👍👍👍👍👍. Happy with my problem taken care of fast and convenient. I would recommend Coulter to my friends to consider. Excellent service.

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Google Aug 24, 2022

They keep it simple and communicate with me very well, I know what to expect from them.

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Facebook Aug 17, 2022

What a wonderful car buying experience!

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Google Aug 4, 2022

Toby is great! They take care of all my warranty work on my Jx35! Super quick, knowledgeable and communicates wonderfully.

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DealerRater Jul 25, 2022

This visit was to repair a broken door actuator on my new QX50. The service department ordered the part at my last visit and after a quick turnaround were able to schedule me in quickly. Both visits the service department was friendly and helpful. I'm happy to not hear that annoying clicking noise any longer!

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Google Jul 21, 2022

Thank you for taking great care of my vehicle!

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Google Jul 21, 2022

Love working with Kevin! Great team of professionals

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Google Jul 20, 2022

No, problems with the service experience!

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DealerRater Jul 19, 2022

Given today's circumstances, the service department did a phenomenal job! Thank you very much. We will be back!

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Facebook Jul 11, 2022

if you want a great car and a great service team to keep it on the road. then go to coulter INFINITI.

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Google Jul 9, 2022

Always professional and easy to schedule for service needed.

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Cars Jul 5, 2022

incredibly helpful in every aspect from repairs of our existing vehicle to purchasing a new QX 55, excellent customer care Mike, in the service department was awesome Derrik in sales truly helped us out, thank you

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Google Jun 29, 2022

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DealerRater Jun 23, 2022

1st Class organization, their my go to dealership. I an count my their team for all of my needs.

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Google Jun 22, 2022

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Google Jun 18, 2022

Brought my daughters car in for service with Kevin. He did a fantastic job fixing the issues with her car and getting it back to us in a timely manner. Great experience all around!

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DealerRater Jun 18, 2022

everytime I am in service Scott seems to go out of his way to make sure that my visit is done in a timely fashion. He really goes that extra mile for the customers

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Google Jun 11, 2022

Great service and staff. Everything was professionally done. Thanks again.

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DealerRater Jun 11, 2022

Excellent is the word I would use for my experience at INFINITI April in service is awesome!

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Google Jun 9, 2022

The team here is amazing for a first time purchase of a new Infinity QX55. Sales team members are professional and knowledgeable. Rick took the time answer all of my questions regarding the technology. Chris was super to worn with in finance and even secured a better interest rate the following day for me and explained and offered the add-ons such as service and extended warranties. I, of course, added the scratch and dent protection because curbs pop up out of nowhere! Additionally, the little and the big things mattered during this experience. Joseph, ensured my car was absolutely perfect ...

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Google Jun 1, 2022

nice and comfortable waiting area with snacks and drinks making waiting for my car isn't bad.

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DealerRater May 22, 2022

What a pleasant experience this was. Everyone professional, low key and fair. One of the easiest transactions I've ever had. And no "market adjustments" or other price gouging.

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DealerRater May 20, 2022

From the moment that I purchased to the service department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled

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DealerRater May 9, 2022

Coulter INFINITI was very clean and friendly environment. All the advisors were very friendly and cordial. I alway have an excellent experience at Coulter INFINITI.

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Facebook May 8, 2022

Scott the Service advisor is very knowledgeable. pricing for service is fair i think. Just an advice for the dealer though, If the repair requires a couple of days the dealer should at least pick up the tabs for rentals. thank you for the service

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Google Apr 26, 2022

SCOTT IN SERVICE IS VERY EASY TO WORK WITH. HE ANSWERS CALLS AND TEXTS FAST AND COMPLETELY ANSWERS YOUR QUESTIONS. THE SERVICE TEAM FINISHED MY REPAIRS TWO DAYS SOONER THAN I THOGHT THEY COULD EVEN DO! COULTER INFINITI IS MUST GO TO FOR YOUR SERVICE NEEDS!

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DealerRater Apr 11, 2022

Scott, my service consultant, is very knowledgeable. Coulter Infinity has done 100% of the service on my QX60 and I could not be more pleased.

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Facebook Apr 10, 2022

Scott was awesome and I had a really nice experience. My son and I chilled and ate snacks in the lobby while waiting. Didn't take long at all!!

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Facebook Apr 8, 2022

I was in AZ for the winter and my new INFINITI had some sensory problems- I took it to Coulter to be serviced, they took such good care of my car especially nice as it is serviced in Colorado most of the time, Mike got my car in and got it fixed keeping me updated the entire time. Feels great to know I have a place just as good in Mesa that I do in Denver where my INFINITI is concerned! Thank you! I’ll be back in January and will use them for all my services.

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DealerRater Apr 4, 2022

Great service. Always prompt and kept us informed. Always bring our Infinti for service here.

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Cars Mar 18, 2022

Service Department is awesome...would not take my car anywhere else! They return my calls promptly, every time. Thank you for all your help with my car, I'll see you next time!

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Cars Mar 7, 2022

Absolutely love my experience every time I visit Coulter INFINITI. They are always extremely friendly & very professional. Their service is top of the line. 10+ STARS in my book!!!!!!!!!!!!!

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Google Mar 5, 2022

First time buying a car by myself. Everyone here was patient and kind and explained things to me and allowed me to negotiate. Would definitely recommend for anyone who doesn't like sellers

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Google Feb 25, 2022

Bought a car from them in December and the buying process went super smoothly, Derrick was easy to work with. I had issues getting a Mat that had been part of the sale that had to be ordered and it was on back order but after having so many issues Derrick personally delivered it to my home when it came in. If that’s not customer service I don’t know what is, very happy with my purchase.

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DealerRater Feb 11, 2022

Dustin has been great to work with...very professional and caring for the maintenance of our INFINITI. The car has been taken care of by the crew who did a great job. Thanks!!

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Facebook Feb 4, 2022

My wife and I went to Coulter INFINITI after having had a very poor experience with the sales manager Tony Swafford at INFINITI of Scottsdale. We had a very positive experience at Coulter. Their young new salesperson Arvin was professional in every way. Coulter's Sales Manager Randy Watson was upfront, open, and straightforward, and we rapidly came to an agreement on a new car. We highly recommend you go to Coulter for your next car purchase, especially if you're fed up with the classic "bait-and-switch" and "look at this, don't look at or ask ...

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DealerRater Jan 31, 2022

Very impressive staff and a painless Purchase experience...loved the Coulter Infinity staff and Rick Reames was a most knowledgeable salesman. He was very thorough, patient and explained any concerns or questions we had. He introduced us to the Service manager and other staff members. This dealership was the best we have ever been to and purchased from.

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DealerRater Jan 6, 2022

April, our service consultant was great. This was the first time we've worked with, as she took over our former consultant Alex, who was also great. She explained everything that was done to our vehicle under the manufacturer's warranty and what was normal wear & tear and not covered by the extended warranty. Very happy with the service that we received.

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DealerRater Jan 5, 2022

Great service team -very helpful with the issues I had with my vehicle -would recommend

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DealerRater Dec 13, 2021

Superb, we were happy with the service experience. We will continue to purchase vehicles from this dealership.

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DealerRater Dec 4, 2021

Excellent service department. Coulter has the best staff in the services department. Scott is A plus

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Google Dec 2, 2021

Mike Rios offered amazing service! Before I brought in my preowned Q50 for a diagnosis and repair, I had asked Mike if he had any loaner vehicles I could use during my vehicle’s downtime. (A free of charge service I’ve only encountered at Coulter Infiniti) He told me he didn’t have anything as of yet and scheduled an appointment for the earliest availability of a loaner. The next day he called me and said he had a loaner in early and that I could bring my car in. I had to leave work to take care this, ...

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DealerRater Nov 6, 2021

I have worked with Scott in the service department for many years. He is very knowledgeable and takes great care of my car. Since my husband passed away several years ago, he takes the extra time to explain all recommended services thoroughly and I never feel he is trying to get me to perform unnecessary repairs. It is very convenient to reserve a loaner car and I have never had a negative service experience with Scott. I will most likely purchase another INFINITI because of his fantastic customer service.

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Cars Nov 3, 2021

Scott my consultant was attentive, went over all service items and completed in a very satisfactory time. I would recommend this dealership to my friends.

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DealerRater Oct 28, 2021

I was so happy with the customer service and absolutely impressed with the repairs and price for having my car serviced here. Very knowledgeable, professional and reasonable prices.

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Google Oct 20, 2021

Had the best experience at Coulter INFINITI a couple of months ago. The process was quick and stress-free. I inquired about a vehicle online and got a call very shortly after from Randall. 15 minutes later when I got to the dealership the vehicle was parked in front running and cooled off which was very helpful with the amount of time that I had. After a test drive I decided to trade in my vehicle and purchase the newer one. However, I ran into a big issue with my bank and had to reconsider trading in my vehicle. I actually had ...

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Facebook Sep 19, 2021

treated very good by all staff

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Cars Sep 18, 2021

Service Consultant Scott Shaffer saw to it my experience at Coulter was absolutely stellar. After a great experience buying the car at Coulter, I figured maybe my first service on the car would be less than great. Not true. Scott was prompt in meeting me, friendly, professional, thorough and saw to it everything got done in a timely manner. I checked to see if everything got done and it did! They delivered my car to me clean and beautiful. I cannot think of anything Scott or anyone else could have done better or faster or in a more friendly and ...

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Google Sep 10, 2021

Service department is very difficult to reach by phone..... They must not have enough good people willing to work, the service manager did call back, and like everyone right now they are overwhelmed trying to keep up

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Google Sep 3, 2021

Professional, friendly, helpful. Alex and Scott were very helpful during my visit. I had to leave my vehicle (Q50 3.0t) there for warranty work and received a loaner vehicle for the time being. Scott kept me updated with my vehicle and answered all of my questions swiftly over their text message system. I also was able to meet the technician working on my vehicle. Sadly I forgot the technicians name but he deserves to be acknowledged for his work. They were able to do a major service (R&R long block assembly and turbos) on my vehicle without any ...

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DealerRater Sep 2, 2021

Scott is always very helpful and makes sure his customers are taken cared of. I was given a loaner and my car repairs were all completed.

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Cars Aug 11, 2021

Another great experience at Coulter INFINITI. Aaron is always on top of things and no surprises. I am truly a satisfied customer of Coulter. You won't be disappointed.

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Facebook Aug 8, 2021

Thanks Scott for your exceptional good care of all the services you have provided me and my family for so many years.

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DealerRater Jul 28, 2021

Highly professional staff. Responded to my needs and they were able to figure out what was occurring with the vehicle and assisted me with a vehicle to drive while the repairs were completed.

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DealerRater Jul 12, 2021

Great dealership! Service technicians are great also. Really good customer service! Very clean facility and friendly staff! I would definitely recommend this dealership to others.

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Google Jun 27, 2021

They are wodnerful and always serve with courtsey, care and details.

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DealerRater Jun 26, 2021

Scott is fantastic at his job. I have been working with him for the last three years and I am excited to purchase the new 2022 QX60 in the fall and continue our relationship.

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Google Jun 25, 2021

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Google Jun 23, 2021

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Google Jun 21, 2021

Very noice cars just saying

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Google Jun 19, 2021

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DealerRater Jun 18, 2021

Scott is always fantastic to work with. I have never had an issue with him and he always keeps me up to date on my service.

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Google Jun 17, 2021

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Google Jun 15, 2021

Treated very well even though didn't look like millionares

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Google Jun 10, 2021

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Google Jun 6, 2021

These guys are awesome. We worked with Philly Phil Colbert he went above and beyond to take care of us. I also would like to thank Ryan Kennedy the New Car Director for the great deal. Thanks to all for the great experience. My wife loves her new INFINITI QX55.

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Google Jun 6, 2021

I had the BEST car buying experience at Coulter INFINITI! Phil Colbert is AWESOME to work with, and I love my new SUV!

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Cars May 30, 2021

This is my second INFINITI and the first I purchased from Coulter. My service writer Aaron Zemco is first rate and a true asset to the dealer. I will continue to return to Coulter as everything they have done, from the sale to service has been first rate.

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Google May 27, 2021

Kyle, Rick, Jimmy and the rest of the team were awesome! Seriously such a warm experience, no hackling, no stress, and they even got me a better interest rate than expected. I lovvvvve my new car ! Thanks Coulter INFINITI - you guys were awesome 😎 ✌🏼

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Google May 19, 2021

Great experience. Love my new car!!

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Google May 6, 2021

Great experience. Felt welcomed even before a purchase was made, would certainly reccomend.

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Google May 5, 2021

Absolutely amazing service Scott was super friendly

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Google Apr 18, 2021

Great place to buy vehicle, nice peoples

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Google Apr 2, 2021

Great and friendly service.

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Google Apr 1, 2021

Top of the mark! Great customer service all the way from the General manager Greg to the service department Henry. Definitely would recommend.

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Google Feb 26, 2021

The car we drove is fantastic and quick.

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Facebook Feb 24, 2021

Becca in the service department provided Friendly, professional and knowledgeable customer service!

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Facebook Feb 17, 2021

Scott Shaffer provided excellent service! He handled all of the details of my warranty covered repairs for me and consistently updated me on the time each task would take. He is a great Service Consultant.

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Google Feb 13, 2021

Always a positive experience.

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Google Jan 30, 2021

I've been here several times and I've never had an issue with the service or customer service.

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Google Jan 27, 2021

We purchased our 1st INFINITI from Coulter in 2017. We meet Nader, the internet sales director via the telephone prior to arriving from Yuma, Az. From the beginning Nader Ghobrial was pleasant, professional and patient. We never felt rushed, and or forced to purchase. He provided us the best scenario for our money to purchase our 2017 INFINITI. Since then, we were interested in purchasing a new vehicle to replace our 2017 QX80. After taking another competitor out for a test drive, and talking about pricing on their car, we then went to Coulter to see Nader again. We received the same service ...

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Google Jan 18, 2021

I took my car in for maintenance on some issues my Nissan was having. The entire service team was extremely pleasant and really nice to work with. They really set the bar high compared to other dealerships I've dealt with in the past. Special thanks to Henry Rivero and his whole team for being super wonderful!!! I will definitely be coming back for future services. Coulter INFINITI get my triple thumbs up!!!!

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Google Jan 4, 2021

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Google Dec 24, 2020

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DealerRater Dec 23, 2020

No smoke & mirrors just business and brass tacks. Right to the bottom line. No wasting of time with a lot of rhetoric car salesman talk. .

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Google Dec 23, 2020

Rick in sales made our purchase a good experience I recommend him for your needs

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DealerRater Nov 27, 2020

The car salesman did super job for Tom conroy, he is very happy for his Q80. Also the boss is very nice guy, the paper guy is friendly nice and helpful.

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Google Nov 25, 2020

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Google Nov 19, 2020

Love the service team. Becca took great care of me and my vehicle!

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DealerRater Nov 14, 2020

My experience in getting a new INFINITI at INFINITI of Coulter was the best yet. The General Manager Greg was extremely accomodating and friendly and made me feel like a valued customer. All of the staff were quite hospitable and even though there is a pandemic I felt very safe as everyone was following all the protocols. I would highly recommend this dealership and although I drove almost 40 miles, it was well worth the sacrifice. I look forward to getting my service there as well

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Google Nov 4, 2020

Easy, fast, good waiting room with WiFi and snacks.. good service from Becca today.

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Google Oct 28, 2020

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Google Oct 27, 2020

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Google Oct 3, 2020

Coulter sets the bar high in the industry. A+ experience everytime. Greg takes great care of my family and friends. Greg and the Coulter family get my vote for Best of class!

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Google Sep 28, 2020

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Google Sep 24, 2020

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DealerRater Sep 6, 2020

Best dealer experience in town. The service tech Phil has years of Nissan and INFINITI experience. He is a true professional. Great job thank you!!

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DealerRater Sep 2, 2020

MR Zemko is your great asset. Knowledgeable, genuinely cares about his costumers and always going an extra mile for them. Thank you MR. Aaron Zemko.

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