Customer Testimonials
Scott is amazing!! So helpful and honest about pricing and work that needs to be done. Highly recommend.
Great service !
Scott went above and beyond to make sure all my service needs were taken care of today before a last minute trip. Very grateful!
Scott provided prompt service of my vehicle and kept me informed of progress and any critical service needs.
Scott was fantastic! He provided customer service with great sincerity. He kept me informed every step of the way and made sure your team produced a quality product.
Great service, especially when I had an emergency
Scott in service was great to work with as well as the rest of the service team
I love going to Coulter INFINITI. They are great to work with, and Scott the service advisor was wonderful.
I HATE writing reviews so this is an exception. Just purchased my car from this family owned dealership & this was the BEST experience I’ve EVER had buying a car. They are not corporately owned so they don’t pressure you to death like some dealers. I hate dealers that keep you there forever playing the “price game.” I’m a very successful salesperson so when that dance starts, I just walk out the door. I worked w Rick. Years of experience you can’t teach until you live them. He’s honest, sincere and worked with me to ...
Great customer service, very fast and friendly. I like the cost as well. Very food prices
Impressed with the level of professionalism and transparency displayed at every step of the process.
Great dealership with excellent customer service. My service advisor always takes the time to explain everything & make sure I'm taking care of
Exceptional service, couldn’t have asked for anything better. They were very quick about getting the work done and sent me a full report on the car.
Toby was exceptional.Attentive and friendly. Ask me if there was anything else I might need. Told him glovebox had come loose. He immediately fixed it himself. Much appreciated by me. He didn’t push and was accommodating. Worked around my schedule. Exceptional service. Best service manager I’ve had at Coulter.
Mike our service provider is wonderful. He makes every trip and every repair as easy as possible
Cody was my service rep and he kept me informed every step of the process. He found a warranty on my car that I didn't know that I had. Saved me thousands. If you have an INFINITI vehicle, GO TO Coulter. The few dollars you may save going somewhere else is not worth it. They really understand their products and they are super nice, not to mention the free carwash, coffee and Nutrigrain bars were a value add😂
Excellent customer service and communication. I received the level of service that had earned my trust and loyalty.
. Great service
Great service as always! The work is always top notch. Scott does a great job with explaining what is needed.
Great service for my QX 50. Took a minimal amount of time to finish the repairs.
Dayana was one of the kindest, honest, and helpful service employees we’ve come across in a long time! She was excellent at explaining details, small or complicated. If our car needs service again, we would ask for her personally. You’ve got a good one there…don’t let her go! Thanks again for all your help.
Scott Shaffer is great and makes a service enjoyable.thank you, thank you thank u
Scott Shaffer is outstanding to work with. Knows you car and how to service it. Honest and not pushing to get unnecessary things serviced. Always goes above and beyond
Diana went above and beyond to help me get my repairs covered by warranties. Her customer service is wonderful!
I’ve had multiple service visits and have always been treated very well. Great service and great advisors.
Always excellent service. Easy to setup the appointment and great friendly and professional attitude when I go to my appointments. My only go-to service maintenance shop.
This dealership was very good at keeping me updated on my service and was super kind and helpful.
Great place to buy a car from top to bottom. Highly recommend
I purchased many cars from Coulter,but the main reason I love them is Scott Shaffer...He is the best!!!
Mike Rios in the service Dept is great. They know how to service my Q.
Mike Rios goes over & above & always makes sure my car is taken care of. He is very helpful & caring.
Knowledgeable and courteous staff, extremely professional, dealership was very clean and comfortable while waiting for my vehicle. I will continue to do business with this dealership.
JB and Rob were awesome really appreciate the deal we got at Coulter INFINITI professional and made the car buying experience pleasant.
Very courteous and professional service. None of my questions went unanswered. Thanks to all who assisted me.
Professional, knowledgeable staff. Nice facility, clean. Service representative kept me informed of progress on my vehicle.
Mike Rios in the Service Department was extremely helpful and professional. Definitely recommend speaking with him for any servicing needs!
Got my car in and fixed same day. Got us out of a bind. Thank you Toby!
Toby was great, he was very helpful throughout the whole process and was very responsive.
Excellent service provided by service rep Toby. Definitely provided white glove service. He explained everything.
Place very comfortable and very clean people very nice and Mike very very professional and friendly. 5 star and I come back for my next service
The service department ROCKS!
They are quick, courteous, and very professional. Explained everything in detail and made my decision making easy.
Great service, our service supervisor Toby great and was very informative. I won’t take our QX50 anywhere else.
Very friendly and helpful, went over all the details of my service. He was professional and punctual.
Very professional, on time and very courteous of my time. Great communication and wonderful service
Nothing to say, but Mike is the greatest, hands down. I'll see you in Octber.
Amazing service and courteous personal, they always go the extra mile, Mike Rios; The Assistant Service Manager was so helpful us with our service request.
Very friendly staff to deal with. Work done on time and offered me a loaner vehicle as I had relatives coming to visit. Repairs seemed expensive but I guess it is a sign of the times.
Toby is GREAT, always very helpful and knowledgeable, customer service is outstanding!!!
Scott snuck me in although busy. Work was top notch!
I absolutely love Mike Rios in the Service Department. He is a seasoned professional. There is never an over sale. He is straight forward and trust worthy. Plus, he is super interesting (not only in his car knowledge). I have chosen to only work with him. If he is on a rare vacation, I will schedule when he returns. I hope Coulter knows his worth. Respectfully, One of the first top of the line Q55 owner aka Amy T.
Thank you to the Coulter INFINITI Team!
Always professional and respectful of my time. The service assistant manager Mike R. Is there any time that I might need my car checked out or when it’s time for my car serviced.
I appreciate the customer service I received from service writer Toby and Scott when having to deal with a costly repair done to our 2018 INFINITI. Toby was able to provide a loaner vehicle and small military discount.
Great service and friendly staff
Always friendly, prompt, courteous and professional! Always willing to help, even with a loaner if needed
Excellent Service! My questions were throughly answered during my visit. My car current on maintenance.
Been coming to this dealership since I purchased my car from them. They have kept my car in tip to shape for many years.
Awesome
Very thorough and professional. Toby is a joy to work with. I think my mother would even like him.
Coulter INFINITI has great customer service.
Service writer Toby was excellent. He communicated well and handled my questions professionally and promptly.
The service is great! I feel my car has been very well taken care of. The showroom and waiting room are clean. The waiting room has coffee which made the wait less stressful.
Toby was great. My subframe needed to be replaced and he coordinated with me and the inspector to get the repair approved by my warranty company and communicated well with me throughout. I definitely felt I was in good hands.
Abby was the best!!!! 🤗
The visit was great, thank you! I will be back next time I need service.
I am very satisfied with the service department. Mike Rios has done everything to take care of my Q50S and to keep me as an INFINITI owner. My INFINITI will soon be out of warranty, I talked to the sales department about a new Q50 that is coming to the showroom, but the invoice I was presented had too many dealer add ons and I felt my trade allowance should have been better. Doug then took care of my concerns with regard to the extended service contract which I expect to purchase.
The service at this dealership is class A. Because of their good service I drive all the way from the other side of town. Scott is the best! When I called to make the appointment he returned my call immediately and gave me flexible times that fitted my schedule to service my car. Upon arrival at the dealership, my car was received immediately so no time was wasted. I waited in their comfortable lounge where they have beverages and snacks of all kinds and everyone is very pleasant. I brought my laptop, connected it to their Wi-fi and did a ...
Our salesperson, Abel was great. He happened to be there on his day off and was patient with us as we left to check out other vehicles, returning to purchase one from him. The Business Manager, Chris, went out of his way to get us the vehicle that evening. Negotiating a deal for the vehicle was quick and painless. Thank you both for one of the best experiences we have had purchasing a vehicle.
Abel Gurule will take care of you and is a pleasure to deal with. Thank you all at Coulter.
I cannot express how hassle free my experience with Coulter has been. Mike Rios literally could not have made this any easier on myself. I have a 2017 q50 with a blown engine and turbochargers. Under warranty. I was without my car for a total of 9 days. 7 of which was waiting on INFINITI USAs approvals. Engine in and out in two days. Insane turnaround. Can’t thank these guys enough for everything. Will never go anywhere else. P.s. Mike has great taste in watches
They keep it simple and communicate with me very well, I know what to expect from them. No frills, just great service and they respect your time.
Toby is great! They take care of all my warranty work on my Jx35! Super quick, knowledgeable and communicates wonderfully.
This visit was to repair a broken door actuator on my new QX50. The service department ordered the part at my last visit and after a quick turnaround were able to schedule me in quickly. Both visits the service department was friendly and helpful. I'm happy to not hear that annoying clicking noise any longer!
Thank you for taking great care of my vehicle!
Love working with Kevin! Great team of professionals
No, problems with the service experience!
Given today's circumstances, the service department did a phenomenal job! Thank you very much. We will be back!
Always professional and easy to schedule for service needed.
1st Class organization, their my go to dealership. I an count my their team for all of my needs.
Brought my daughters car in for service with Kevin. He did a fantastic job fixing the issues with her car and getting it back to us in a timely manner. Great experience all around!
everytime I am in service Scott seems to go out of his way to make sure that my visit is done in a timely fashion. He really goes that extra mile for the customers
Great service and staff. Everything was professionally done. Thanks again.
Excellent is the word I would use for my experience at INFINITI April in service is awesome!
The team here is amazing for a first time purchase of a new Infinity QX55. Sales team members are professional and knowledgeable. Rick took the time answer all of my questions regarding the technology. Chris was super to worn with in finance and even secured a better interest rate the following day for me and explained and offered the add-ons such as service and extended warranties. I, of course, added the scratch and dent protection because curbs pop up out of nowhere! Additionally, the little and the big things mattered during this experience. Joseph, ensured my car was absolutely perfect ...
nice and comfortable waiting area with snacks and drinks making waiting for my car isn't bad.
What a pleasant experience this was. Everyone professional, low key and fair. One of the easiest transactions I've ever had. And no "market adjustments" or other price gouging.
From the moment that I purchased to the service department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled
Coulter INFINITI was very clean and friendly environment. All the advisors were very friendly and cordial. I alway have an excellent experience at Coulter INFINITI.
SCOTT IN SERVICE IS VERY EASY TO WORK WITH. HE ANSWERS CALLS AND TEXTS FAST AND COMPLETELY ANSWERS YOUR QUESTIONS. THE SERVICE TEAM FINISHED MY REPAIRS TWO DAYS SOONER THAN I THOGHT THEY COULD EVEN DO! COULTER INFINITI IS MUST GO TO FOR YOUR SERVICE NEEDS!