Customer Testimonials
Every time I go to Coulter INFINITI, they treat me as their friend! When my son is ready for a car, I will buy it from Coulter INFINITI! Thank you!
Everyone goes above and beyond sales and service at Coulter does it matter where you bought the vehicle from? They treat you like they’re one of their own.
I recently moved from California to Arizona and I was dependent on my husband for 21 years to maintain the service on my cars. Suddenly, I was by myself. Alone. Green! As soon as I got to Arizona, I took my car into the closest infinity dealership. It was Coulter Infinity in Mesa. I had purchased an Buick from Coulter years ago, so I felt comfortable. Everyone I came into contact with was respectful and considerate of my needs and wants. This impressed me and I felt very comfortable. Scott Shaffer, my service manager went above and beyond the call of ...
I am very satisfied with the service department. Mike Rios has done everything to take care of my Q50S and to keep me as an INFINITI owner. My INFINITI will soon be out of warranty, I talked to the sales department about a new Q50 that is coming to the showroom, but the invoice I was presented had too many dealer add ons and I felt my trade allowance should have been better. Doug then took care of my concerns with regard to the extended service contract which I expect to purchase.
The service at this dealership is class A. Because of their good service I drive all the way from the other side of town. Scott is the best! When I called to make the appointment he returned my call immediately and gave me flexible times that fitted my schedule to service my car. Upon arrival at the dealership, my car was received immediately so no time was wasted. I waited in their comfortable lounge where they have beverages and snacks of all kinds and everyone is very pleasant. I brought my laptop, connected it to their Wi-fi and did a ...
Our salesperson, Abel was great. He happened to be there on his day off and was patient with us as we left to check out other vehicles, returning to purchase one from him. The Business Manager, Chris, went out of his way to get us the vehicle that evening. Negotiating a deal for the vehicle was quick and painless. Thank you both for one of the best experiences we have had purchasing a vehicle.
Abel Gurule will take care of you and is a pleasure to deal with. Thank you all at Coulter.
I have owned my QX60 for four years. Other than regular service, I have had nothing fixed with my car. I was on an out of state trip and had an issue. My insurance would only tow to the nearest dealership, NOT the Mesa location. To make a very stressful and long story short, the Mesa dealership fixed ALL of the issues. You never know how great service is until you receive the exact opposite. Scott and Henry deserve all the credit PLUS MORE.
I cannot express how hassle free my experience with Coulter has been. Mike Rios literally could not have made this any easier on myself. I have a 2017 q50 with a blown engine and turbochargers. Under warranty. I was without my car for a total of 9 days. 7 of which was waiting on INFINITI USAs approvals. Engine in and out in two days. Insane turnaround. Can’t thank these guys enough for everything. Will never go anywhere else. P.s. Mike has great taste in watches
I brought my Q50s in for a water pump replacement under Warranty. Since this is probably my last service under the warranty, the technician did an extra thorough job checking it over, and found a couple of extras items to repair under the factory warranty. My service rep, Mike Rios has always done a great job keeping me informed of the status of any work being done and helps me understand all the great electronic features of the car.
We had a great experience at the dealership. Our salesman was very knowledgable about the car and we didn’t feel pressured. They were very accommodating to our needs and everyone was very nice.
Great integrity, very knowledgeable, skillful and elite; I’ll say that about sums it up. I’m going to be honest, I work for a financial company myself.. With that being said, I always study about trading . To see what it’s about or not. I can admit.. I was a bit skeptical on you all’s courses at first. Being straight forward. For the price, I still took action and utilized the trading Packages you offer for my 22 yr old little sister’s personal Trading Account. I’d Amit.. That she received Quick results and now on her 2nd ...
Excellent service beginning till end👍👍👍👍👍👍. Happy with my problem taken care of fast and convenient. I would recommend Coulter to my friends to consider. Excellent service.
They keep it simple and communicate with me very well, I know what to expect from them.
What a wonderful car buying experience!
Toby is great! They take care of all my warranty work on my Jx35! Super quick, knowledgeable and communicates wonderfully.
This visit was to repair a broken door actuator on my new QX50. The service department ordered the part at my last visit and after a quick turnaround were able to schedule me in quickly. Both visits the service department was friendly and helpful. I'm happy to not hear that annoying clicking noise any longer!
Thank you for taking great care of my vehicle!
Love working with Kevin! Great team of professionals
No, problems with the service experience!
Given today's circumstances, the service department did a phenomenal job! Thank you very much. We will be back!
if you want a great car and a great service team to keep it on the road. then go to coulter INFINITI.
Always professional and easy to schedule for service needed.
incredibly helpful in every aspect from repairs of our existing vehicle to purchasing a new QX 55, excellent customer care Mike, in the service department was awesome Derrik in sales truly helped us out, thank you
1st Class organization, their my go to dealership. I an count my their team for all of my needs.
Brought my daughters car in for service with Kevin. He did a fantastic job fixing the issues with her car and getting it back to us in a timely manner. Great experience all around!
everytime I am in service Scott seems to go out of his way to make sure that my visit is done in a timely fashion. He really goes that extra mile for the customers
Great service and staff. Everything was professionally done. Thanks again.
Excellent is the word I would use for my experience at INFINITI April in service is awesome!
The team here is amazing for a first time purchase of a new Infinity QX55. Sales team members are professional and knowledgeable. Rick took the time answer all of my questions regarding the technology. Chris was super to worn with in finance and even secured a better interest rate the following day for me and explained and offered the add-ons such as service and extended warranties. I, of course, added the scratch and dent protection because curbs pop up out of nowhere! Additionally, the little and the big things mattered during this experience. Joseph, ensured my car was absolutely perfect ...
nice and comfortable waiting area with snacks and drinks making waiting for my car isn't bad.
What a pleasant experience this was. Everyone professional, low key and fair. One of the easiest transactions I've ever had. And no "market adjustments" or other price gouging.
From the moment that I purchased to the service department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled
Coulter INFINITI was very clean and friendly environment. All the advisors were very friendly and cordial. I alway have an excellent experience at Coulter INFINITI.
Scott the Service advisor is very knowledgeable. pricing for service is fair i think. Just an advice for the dealer though, If the repair requires a couple of days the dealer should at least pick up the tabs for rentals. thank you for the service
SCOTT IN SERVICE IS VERY EASY TO WORK WITH. HE ANSWERS CALLS AND TEXTS FAST AND COMPLETELY ANSWERS YOUR QUESTIONS. THE SERVICE TEAM FINISHED MY REPAIRS TWO DAYS SOONER THAN I THOGHT THEY COULD EVEN DO! COULTER INFINITI IS MUST GO TO FOR YOUR SERVICE NEEDS!
Scott, my service consultant, is very knowledgeable. Coulter Infinity has done 100% of the service on my QX60 and I could not be more pleased.
Scott was awesome and I had a really nice experience. My son and I chilled and ate snacks in the lobby while waiting. Didn't take long at all!!
I was in AZ for the winter and my new INFINITI had some sensory problems- I took it to Coulter to be serviced, they took such good care of my car especially nice as it is serviced in Colorado most of the time, Mike got my car in and got it fixed keeping me updated the entire time. Feels great to know I have a place just as good in Mesa that I do in Denver where my INFINITI is concerned! Thank you! I’ll be back in January and will use them for all my services.
Great service. Always prompt and kept us informed. Always bring our Infinti for service here.
Service Department is awesome...would not take my car anywhere else! They return my calls promptly, every time. Thank you for all your help with my car, I'll see you next time!
Absolutely love my experience every time I visit Coulter INFINITI. They are always extremely friendly & very professional. Their service is top of the line. 10+ STARS in my book!!!!!!!!!!!!!
First time buying a car by myself. Everyone here was patient and kind and explained things to me and allowed me to negotiate. Would definitely recommend for anyone who doesn't like sellers
Bought a car from them in December and the buying process went super smoothly, Derrick was easy to work with. I had issues getting a Mat that had been part of the sale that had to be ordered and it was on back order but after having so many issues Derrick personally delivered it to my home when it came in. If that’s not customer service I don’t know what is, very happy with my purchase.
Dustin has been great to work with...very professional and caring for the maintenance of our INFINITI. The car has been taken care of by the crew who did a great job. Thanks!!
My wife and I went to Coulter INFINITI after having had a very poor experience with the sales manager Tony Swafford at INFINITI of Scottsdale. We had a very positive experience at Coulter. Their young new salesperson Arvin was professional in every way. Coulter's Sales Manager Randy Watson was upfront, open, and straightforward, and we rapidly came to an agreement on a new car. We highly recommend you go to Coulter for your next car purchase, especially if you're fed up with the classic "bait-and-switch" and "look at this, don't look at or ask ...
Very impressive staff and a painless Purchase experience...loved the Coulter Infinity staff and Rick Reames was a most knowledgeable salesman. He was very thorough, patient and explained any concerns or questions we had. He introduced us to the Service manager and other staff members. This dealership was the best we have ever been to and purchased from.
April, our service consultant was great. This was the first time we've worked with, as she took over our former consultant Alex, who was also great. She explained everything that was done to our vehicle under the manufacturer's warranty and what was normal wear & tear and not covered by the extended warranty. Very happy with the service that we received.
Great service team -very helpful with the issues I had with my vehicle -would recommend
Superb, we were happy with the service experience. We will continue to purchase vehicles from this dealership.
Excellent service department. Coulter has the best staff in the services department. Scott is A plus
Mike Rios offered amazing service! Before I brought in my preowned Q50 for a diagnosis and repair, I had asked Mike if he had any loaner vehicles I could use during my vehicle’s downtime. (A free of charge service I’ve only encountered at Coulter Infiniti) He told me he didn’t have anything as of yet and scheduled an appointment for the earliest availability of a loaner. The next day he called me and said he had a loaner in early and that I could bring my car in. I had to leave work to take care this, ...
I have worked with Scott in the service department for many years. He is very knowledgeable and takes great care of my car. Since my husband passed away several years ago, he takes the extra time to explain all recommended services thoroughly and I never feel he is trying to get me to perform unnecessary repairs. It is very convenient to reserve a loaner car and I have never had a negative service experience with Scott. I will most likely purchase another INFINITI because of his fantastic customer service.
Scott my consultant was attentive, went over all service items and completed in a very satisfactory time. I would recommend this dealership to my friends.
I was so happy with the customer service and absolutely impressed with the repairs and price for having my car serviced here. Very knowledgeable, professional and reasonable prices.
Had the best experience at Coulter INFINITI a couple of months ago. The process was quick and stress-free. I inquired about a vehicle online and got a call very shortly after from Randall. 15 minutes later when I got to the dealership the vehicle was parked in front running and cooled off which was very helpful with the amount of time that I had. After a test drive I decided to trade in my vehicle and purchase the newer one. However, I ran into a big issue with my bank and had to reconsider trading in my vehicle. I actually had ...
treated very good by all staff
Service Consultant Scott Shaffer saw to it my experience at Coulter was absolutely stellar. After a great experience buying the car at Coulter, I figured maybe my first service on the car would be less than great. Not true. Scott was prompt in meeting me, friendly, professional, thorough and saw to it everything got done in a timely manner. I checked to see if everything got done and it did! They delivered my car to me clean and beautiful. I cannot think of anything Scott or anyone else could have done better or faster or in a more friendly and ...
Service department is very difficult to reach by phone..... They must not have enough good people willing to work, the service manager did call back, and like everyone right now they are overwhelmed trying to keep up
Scott is always very helpful and makes sure his customers are taken cared of. I was given a loaner and my car repairs were all completed.
Another great experience at Coulter INFINITI. Aaron is always on top of things and no surprises. I am truly a satisfied customer of Coulter. You won't be disappointed.
Thanks Scott for your exceptional good care of all the services you have provided me and my family for so many years.
Highly professional staff. Responded to my needs and they were able to figure out what was occurring with the vehicle and assisted me with a vehicle to drive while the repairs were completed.
Great dealership! Service technicians are great also. Really good customer service! Very clean facility and friendly staff! I would definitely recommend this dealership to others.
They are wodnerful and always serve with courtsey, care and details.
Scott is fantastic at his job. I have been working with him for the last three years and I am excited to purchase the new 2022 QX60 in the fall and continue our relationship.
Very noice cars just saying
Scott is always fantastic to work with. I have never had an issue with him and he always keeps me up to date on my service.
Treated very well even though didn't look like millionares
These guys are awesome. We worked with Philly Phil Colbert he went above and beyond to take care of us. I also would like to thank Ryan Kennedy the New Car Director for the great deal. Thanks to all for the great experience. My wife loves her new INFINITI QX55.
I had the BEST car buying experience at Coulter INFINITI! Phil Colbert is AWESOME to work with, and I love my new SUV!
This is my second INFINITI and the first I purchased from Coulter. My service writer Aaron Zemco is first rate and a true asset to the dealer. I will continue to return to Coulter as everything they have done, from the sale to service has been first rate.
Kyle, Rick, Jimmy and the rest of the team were awesome! Seriously such a warm experience, no hackling, no stress, and they even got me a better interest rate than expected. I lovvvvve my new car ! Thanks Coulter INFINITI - you guys were awesome 😎 ✌🏼
Great experience. Love my new car!!
Great experience. Felt welcomed even before a purchase was made, would certainly reccomend.
Absolutely amazing service Scott was super friendly
Great place to buy vehicle, nice peoples
Great and friendly service.
Top of the mark! Great customer service all the way from the General manager Greg to the service department Henry. Definitely would recommend.
The car we drove is fantastic and quick.
Becca in the service department provided Friendly, professional and knowledgeable customer service!
Scott Shaffer provided excellent service! He handled all of the details of my warranty covered repairs for me and consistently updated me on the time each task would take. He is a great Service Consultant.
Always a positive experience.
I've been here several times and I've never had an issue with the service or customer service.
We purchased our 1st INFINITI from Coulter in 2017. We meet Nader, the internet sales director via the telephone prior to arriving from Yuma, Az. From the beginning Nader Ghobrial was pleasant, professional and patient. We never felt rushed, and or forced to purchase. He provided us the best scenario for our money to purchase our 2017 INFINITI. Since then, we were interested in purchasing a new vehicle to replace our 2017 QX80. After taking another competitor out for a test drive, and talking about pricing on their car, we then went to Coulter to see Nader again. We received the same service ...
I took my car in for maintenance on some issues my Nissan was having. The entire service team was extremely pleasant and really nice to work with. They really set the bar high compared to other dealerships I've dealt with in the past. Special thanks to Henry Rivero and his whole team for being super wonderful!!! I will definitely be coming back for future services. Coulter INFINITI get my triple thumbs up!!!!
No smoke & mirrors just business and brass tacks. Right to the bottom line. No wasting of time with a lot of rhetoric car salesman talk. .
Rick in sales made our purchase a good experience I recommend him for your needs
The car salesman did super job for Tom conroy, he is very happy for his Q80. Also the boss is very nice guy, the paper guy is friendly nice and helpful.