Customer Testimonials
Do my regular maintenance with infinity Great service every time I visit this location. Jose was great!
My service appointment with Scott was exceptional. The service department made me feel welcome and comfortable while waiting on my vehicle. The time Scott told me my qx60 would be ready it was ready
Excellent experience all around quality people friendly people. They have snacks and water as well as soda. Overall great experience.
I had my vehicle towed over to INFINITI and it was there for close to two weeks and in that time while I figured out my situation I was able to reach out specifically to Toby, and he remained professional understanding and allowed me the time I needed to get my affairs in order. Definitely recommend this dealership for the professionalism and the empathy that they have in helping the customer!
I like this dealer. But every time I drop off my car, it needs thousands of dollars of work.
The folks at Coulter INFINITI are the best at what they do. Whether you are buying a car or getting service done at their knowledgeable Service Department, you will be treated with kindness, respect and fairly. I have been buying and servicing my cars at Coulter INFINITI for 12 years and I’m proud to call them my dealership and service department of choice for everything that pertains to my family’s vehicles. When you work with them you are treated like part of the family, not just a dollar in their bank account. 100% recommend Coulter INFINITI in Mesa, AZ!
My service guy was great. Kept me in the loop and was super nice and professional
Jose was wonderful, very attentive to the needs of my vehicle. Jose let me know that I would need additional work done. They also washed my car & cleaned the windows. All good.
Always a pleasure here and working with toby he makes sure you are taken care of!
Every contact with Coulter over 8 years has been professional, both sales and service. I recently decided to keep my leased 2021 QX50, and Peter helped me through the process to secure a new loan to purchase the vehicle outright. He was knowledgeable, easy to work with, and was true to his word in assisting me in securing a.loan. Even after I had walked out the dealership with the loan process completed, he called me the next day with a better rate. I’ve been buying autos since 1970, and no one has ever done this for me. I couldn’t be ...
My service advisor Mike Rios was great and the service was completely timely and as promised.
Scheduling diagnosis having the pats and timing of repair were aa promised, a true customer focused organization
Great service from Scott like always, friendly, funny, and on time. Will always use Coulter infinity..
Nice and comfortable setting and the service advisor is the best. And the service technicians are on point.
My Service Technician, Mike, was very polite and helpful. I just moved to Arizona and drove my car across the country, and Mike was great about helping me understand all potential service needs while making it clear which were critical vs which could wait until I had some time to get settled. He was also understanding of the stress with moving so far and was very supportive to help take some stress off the process with needing so much maintenance on my car after the drive.
I called INFINITI because my car wouldn’t start. They sent someone to jumpstart it. I then I drove it in to the dealership and they replaced the battery. I was surprised that it was covered by the warranty. I was there less than an hour. It was great.
We had no issues on our purchase. A the staff was very helpful and we did not feel rushed in anyway. Our purchase was quick and very easy. I would recommend Peter to anyone looking to buy a car. Tha k you very much thumbs up.
First rate service center. Never disappointed.
I am always pleased when I go to Coulter for my service. Done right the first time and reasonably priced.
Great service from Mike quick and reliable customer service I would recommend to anyone that needs service
Scott got my car in fast, and I was surprised at how quick they were able to get my car serviced with an oil change, and 4 new tires! As always, the service was excellent! Thank you Coulter INFINITI! This is just one of the many reasons I will only drive a INFINITI from Coulter. Thank you!
Wonderful experience! Quick to check in, no wait time for service. Easy to schedule and through. Mike Rios is my service advisor and he is the best. I highly recommend this dealership. Luxurious experience. I love the mints Mike leaves in the car, and excellent car wash as well.
Scott is a world class service advisor that is always a pleasure to work with. Keep up the excellent customer service.
5 Star 🌟 🌟 🌟 🌟 🌟 Mike Rios at Coulter INFINITI is exceptional. As a meticulous individual, I appreciate his attention to detail and commitment to customer satisfaction. His ability to address even the smallest concerns is commendable. Mike goes above and beyond to ensure a seamless experience. His professionalism and friendly demeanor make him a true asset to the dealership. When it's time to buy again, I'll stick with Coulter!
The attention in this dealership is always great! Scott is super nice and very professional. I am really happy with their service so that’s why I drive all the way from Scottsdale to Mesa. It is worth it!
We recently bought a certified, used vehicle from Coulter INFINITI. Peter was professional and helpful throughout the whole process. He kindly sent a video of the vehicle before us coming in to help accommodate our strict time schedule. We were then able to schedule an appointment and view and test-drive the vehicle. We had a few concerns with some of the vehicles detailing, as well as, the vehicle being sold to us on an almost empty tank. He quickly addressed the concerns, and even assisted the staff with the detailing. After purchasing the vehicle, I had some questions with some ...
Always a great experience with Coulter Infinity Service Department. Toby is outstanding to work with. Communication is key as a customer.
The dealership is very clean, the staff is very attentive. My service advice was amazing.
I’ve been a Coulter INFINITI customer since 2016, both for sales and service. After moving to the Phoenix area I researched INFINITI dealerships and was impressed with what I read about Coulter honesty, integrity, and great service. And Coulter has exceeded expectations. In servicing vehicles, they’re upfront with estimates, keep the customer informed of progress, provide prompt maintenance services, and return the vehicle only after a complete wash. And they support veterans!
Peter was a fabulous salesman. He was very familiar and aware of the car we wanted. Peter was able to locate the car and bring it right out for our test drive. Peter was patient with all our questions and was our advocate during the sales process. I would recommend him when you are looking for a new vehicle.
They were very helpful and provided a quick review with various options. Also, provided transport to and from as needed once our car was left there.
Peter was very helpful with us buying our Cadillac. It was no pressure. I would recommend working with Peter.
Friendly service and knowledgeable staff
As always, service is exceptional. Mike Rios always goes above and beyond expectations and it's all the little details that makes Coulter INFINITI an outstanding service experience!
Service was prompt, communication good and repairs completed with 100% satisfaction! Took a test drive in a new 2024 while waiting for service to be completed.
I have been a loyal Infinity car owner for 17 years now: Love my QX80 (nobody challenges ME on the road!) and the service center is the absolute BEST! They communicate their findings, are keeping me abreast of upcoming items that will need attention, but are not pushy. They always offer the loaner vehicle if the car will need to be there overnight. You can trust the work done by their mechanics. If only I could remember to turn the headlights back on AUTO when I retrieve my car…;)
Mike Rios is amazing. Always so kind and professional with car maintenance and repairs. Shout out to Margo who was the main contact thoughtout the purchasing process. Margo was very personable, kind, and professional. She made us getting our minivan a great experience.
Brought car in for needed oil change and check up. Toby was quick, efficient, knowledgeable and Eddy to reach.
Excellent customer service in every department at every visit no matter what type of service is needed.
They always treat me well and are timely and prompt in the service department. They are great
Took in my vehicle for a starting problem, they got me in and out without a hassle. THANK YOU to the entire team...I even got my car washed !!
Quick, efficient and accurate
Service took great care of us and kept us informed. I would’ve preferred they offer options from the get-go instead of having to come up with our own and find a discount.
I was provided excellent customer service and got a GREAT deal on my 2023 QX55 from Coulter INFINITI! Peter made it an extremely positive online car buying experience by providing all the information, pictures, and videos I needed. I had to totally depend on Peter to describe the car and the purchasing process. Thanks to his “on time assistance” we sealed the deal! I recommend Peter and Coulter INFINITI!
I was provided excellent customer service and got a GREAT deal on my 2023 QX55 from Coulter INFINITI! Peter made it an extremely positive online car buying experience by providing all the information, pictures, and videos I needed to seal the deal! When I arrived on sight the Coulter INFINITI staff were friendly and courteous. I truly appreciated the “honesty and no pressure” vibe of Coulter INFINITI!
Great service! Thank you Mike Rios.
Worked with Peter Surur, Nader, and Henry on a new purchase. All of them were terrific — No pressure, fair, dealing, transparent, pricing, and a good price on our trade-in. Definitely recommend this dealership!
Peter Surur gave us a very positive experience in purchasing our INFINITI QX60. He was knowledgeable, professional, and customer focused. He let us drive the process and make our decision without any pressure. Five stars for Peter and the Coulter team.
I was cordially greeted by a service advisor. He outlined the work to be done and escorted me to the lobby where I had a cup of coffee. After the work was complete, the service advisor went over the points that were checked by the service technician. My car was waiting just outside his office. After several years of service, I trust Coulter INFINITI to be honest with me about my cars needs.
Courteous and professional personnel. My car was serviced quickly with no issues. I recommend Coulter INFINITI.
Mike Rios and the service team have been phenomenal. They went out of their way to make sure the experience was as great as it could be and advocated for me when my extended warranty I had bought out of state elsewhere wanted to put cheap products in my car. Thank you for looking out for us!
Mike was great to work with and was very helpful during my extensive repairs on my car. We highly suggest working with him!
Came in for an appointment took care of my issues kept me updated at every point of the repairs. Amount quoted was what I paid. I never take my car anywhere else.
Scott was nice and friendly. Very professional.
It was a pleasure working with Peter. He was a calm and respectful salesman that catered my myself and my family’s needs. We will be returning to Peter & Matt next time we are in the market for a vehicle
Peter was a pleasure to work with. He was very knowledgable and explained each part of the process with us. I would recommend working with him if you are interested in buying an INFINITI.
Fast and friendly service
Took our Q60 Red Sport in today for the 20k mile service. Scott took great care at telling me what was involved and other necessay maintenance items that needed to be done. Very prompt service and very happy with results. Will be back again. Thanks!
Mike always takes care of me. Will only be back for service if he is there.
Service was excellent.Sierra is an excellent service manager, keeps me informed with the service being provided.
Great service and fast. They resolved my issues and stayed in touch keeping me abreast of the situation at all time. No surprises!
Excellent Service Scott & Jorge do a awesome job.
INFINITI Coulter got us a good deal on a used Hyundai Santa Fe. Thanks to Peter Surur and manager Nader for helping us out at the dealership.
Peter was a pleasure to work with didn’t have any issues explaining how the process would work and was very transparent with us regarding what could be done to get us a good deal.
The car buying process at Coulter INFINITI was probably the easiest I have ever done.
Worked with Peter and the sales manager on buying my truck. Peter was very professional. He never pushed me into buy the truck. Absolutely would buy another vehicle from them again
My service advisor is great, right on point. Scott at Coulter Infinity. Thank you Scott
Toby has been our service aid for years. Does a great job and never any last minute or hidden charges applied to the service. We appreciate him.l
Always given the full Luxury experience from start to finish!
The dealership is very clean and the staff is professional. The service advisor was helpful.
Toby is a fantastic service representative! I drive 90 miles 1 way to have them service me instead of the dealer close to my house in tucson
Thorough and professional
As always, great service. Thank you!
I’ve purchased and serviced several vehicles from this dealership. Always awesome to work with.
Scott was great, as always.
Coulter INFINITI has been a magnificent dealership to work with. Peter Surur is a professional through and through. His communication with me throughout the negotiation process all the way through the new car delivery was amazing.
Best buying experience! Henry and his team were fantastic. Accommodating and fair, I would recommend them highly!
Everyone was very professional and straightforward. Enjoyed the experience. Would buy from Peter and this dealership again.
My wife and I had a great experience purchasing an Infinity QX60 from Coulter INFINITI. Our sales consultant, Peter, was great. He was professional, knowledgeable, and easy to communicate with. We never felt pressured in any way. The entire purchasing process from start to finish, was how it should be at every dealership! Everyone we dealt with was very professional.
Scott always ensures that I have a 5 Star experience when I bring my vehicle in for service. I truly appreciate his professionalism and passion for the work he does for Coulter Infinity. He is truly an asset and the only reason I continue to service my vehicle with you. I can only pray you value him as much as the customers do. The mechanics most certainly do a excellent job as well. Thank you all for all that you do!! Keep up the outstanding work!!!
Great employees
Scott Shaffer at Coulter INFINITI in Mesa has Always taken good care of my car, has given sound advice when asked about issues regarding my car. He's the Best, and Coulter INFINITI is lucky to have such an honest, helpful service manager! Pam Perry
Peter and Sales manager made buying a vehicle into a pleasant one thank you. Coulter!
Went in to get my vehicle checked and they ended up finding other issues. They were able to fix them all in a timely manner.