Service Employment

About Coulter INFINITI’s Service Department
Welcome to our Employment Opportunities page!
We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

Coulter INFINITI in Mesa offers a wide range of service options to keep our customer’s vehicle running like it ran on day one. Regular car maintenance like an oil change, tire rotation, brake inspection & more is available in our service department. With over 100+ years of combined service experience, you can be certain you’re joining an experienced, well-qualified team of professionals.

If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.

Job Description

An Assistant Service Manager/Service Advisor is responsible for addressing customer concerns about their vehicles and advising on the best course of action. An ASM/SA requires strong interpersonal skills, and the ability to communicate well with clients.

***COMPETITIVE COMPENSATION with POTENTIAL EARNINGS UP TO 100K ANNUALLY***

Position Description
An ASM/SA listens to a client’s description of car trouble, asks follow-up questions to better assess the problem, inspects the vehicle, determines the source of the issue, and provides suggestions for the best ways to fix the vehicle.

Essential Duties and Responsibilities of an ASM/SA

• Asks customers to explain specific vehicle issues.
  •Takes detailed notes about symptoms based on customer testimony.
  •Enters customer information into (CDK) system database.
  •Inspects vehicle to further analyze the problem.
  •Advises clients on necessary repairs and maintenance.
  •Works with client to formulate the best service plan for their budget and needs.
  •Assists technicians in completing repairs.
  •Provides cost estimates to clients.
  •Answers questions posed by clients.
  •Maintains electronic and/or paper records of completed service work.
  •Explains the work completed by technicians and makes suggestion for future maintenance.
  •Provides billing statements and explains billing details.
  •Processes payments.

Required Knowledge, Skills and Abilities
•Demonstrates detailed knowledge of the automotive industry.
•Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
•Exhibits strong customer service skills.
•Demonstrates solid organizational abilities.
•Possesses knowledge of proper safety precautions in the service area.
•Knows how to drive vehicles with both automatic and manual transmission.
•Demonstrates strong leadership skills.
•Is able to read and interpret work orders and billing statements.
•Demonstrates ability to translate automotive jargon into layman’s terms for clients benefit.
•Pays close attention to detail.
•Possesses basic computer skills.
•Possesses physical strength and stamina to remain standing or moving for an entire shift.
•Maintains calm and patient demeanor with frustrated or confused customers.
•Works well with a team.

Education and Experience
•High school diploma or GED required.
•Previous experience in the automotive service industry is required.
•Must hold valid driver’s license.

*Work Environment
•Times will be spent at the front end of the service area assisting customers.
•Time will also be spent in the shop overseeing and assisting with repairs.
•Conditions in the shop may be dangerous and dirty.
•Some weekend hours are required.*

Job Type: Full-time

Job Description

Coulter INFINITI in Mesa has an immediate opportunity in our Service Department for an exceptional candidate. Our shop is air conditioned and is furnished with the latest tools. Don’t miss this rare opportunity to work with the best Family Owned Dealership in the valley!

Automotive Technician Benefits

• Air conditioned shop
• Latest tools and flash equipment provided
• 5 day work week
• Efficiency bonus
• Medical, dental, accident, life and short/long term disability offered
• Paid holidays and vacation
• Paid ASE training and testing
• Continuing educational training to keep your skills up to date

Automotive Technician Preferred Skills

• Strong willingness to learn, take direction to task and grow.
• Maintain a positive dynamic attitude with the ability to recover quickly from setbacks.
• Dependable and driven personality
• Strong time management skills
• Basic computer, email and internet proficiency
• Self-motivated, goal-oriented and enthusiastic presence in a team environment

Automotive Technician Qualifications

• Infiniti/Nissan preferred but not required
• 3 years dealership experience required
• High school diploma or equivalent
• Automotive secondary school a positive
• ASE or equivalent brand certifications increase value

Automotive Technician Requirements

• Have own tools necessary to perform automotive repairs and diagnosis
• Provide superior customer service
• Clean driver’s license – we check backgrounds

Job Type: Full-time

Pay: $20.00 – $30.00 per hour